EMEA Partner Manager

Job not on LinkedIn

🔥 3 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyara

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Private Equity Round on 2022-01

Consulting • Healthcare • Marketing

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

📋 Description

• Identify, evaluate, and onboard strategic partners across AI, CCaaS, GSIs, and consultants • Negotiate partner agreements and legal onboarding documents • Develop and execute partner onboarding processes, including business planning, enablement, training, and operational readiness • Serve as the primary contact for newly onboarded partners during initial engagement • Integrate partners into sales, marketing, technical, and operational programs • Build and maintain executive and operational relationships with partner organizations • Develop joint business plans and go-to-market strategies • Monitor partner performance, engagement, and success metrics • Expand partner influence, revenue contribution, and market reach • Lead contract negotiations with legal, finance, and executive stakeholders • Manage partnership agreements, commercial terms, compliance requirements, and renewals • Collaborate with Sales, Marketing, Product, Customer Success, and Professional Services • Coordinate partner enablement programs and resources • Advocate internally for partner requirements and strategic initiatives • Track industry trends across CX, AI, CCaaS, Service Providers, and System Integrators • Identify emerging partnership opportunities • Represent Cyara at industry events, partner meetings, and conferences

🎯 Requirements

• Bachelor's degree in Business, Marketing, Communications, Technology, or related field • 8+ years of experience in partner management, business development, channel sales, alliances, or strategic partnerships • Located in EMEA • Must have experience working with partnerships • Proven experience onboarding and managing partnerships within the Customer Experience (CX) industry • Experience working with AI, CCaaS, Service Provider, and Global System Integrator (GSI) partners • Strong background in partner contracts, commercial negotiations, and agreement management • Demonstrated success building and scaling partner programs • Excellent relationship management and executive communication skills • Strong project management and organizational capabilities • Ability to influence stakeholders across multiple functions and organizational levels • Preferred: experience within cloud communications, contact center, customer experience, or SaaS environments • Preferred: knowledge of partner ecosystems involving AI platforms, cloud providers, and CX technologies • Preferred: experience developing joint go-to-market initiatives and partner enablement programs • Preferred: familiarity with channel management and partner relationship management tools

🏖️ Benefits

• Competitive pay • Comprehensive benefits • Flexible work options • Recognition programs • Employee well-being focus • Inclusive, equal-opportunity workplace • Continuous learning and growth opportunities • Global collaboration opportunities