Service Dispatch Coordinator

🕒 October 14

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $45k - $65k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CyberSheath

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

💰 Private Equity Round on 2021-12

Consulting • Defense • Cybersecurity

CyberSheath is a cybersecurity company that specializes in helping clients achieve compliance with the Department of Defense's Cybersecurity Maturity Model Certification (CMMC) and related NIST standards. With a long-standing track record, they assess, implement, and manage security measures to ensure their customers meet rigorous cybersecurity requirements. CyberSheath offers tailored managed services and innovative solutions, including their Federal Enclave, to facilitate rapid compliance for defense contractors.

📋 Description

• Coordinate schedules of remote and field technical resources • Create and assign service requests received by phone, email, or other means • Escalate support tickets involving computer desktop and network troubleshooting • Organize technician schedules for efficiency and productivity • Keep customers informed of incident progress and notify them of impending changes or agreed outages • Serve as the point of contact for clients for all types of service requests • Monitor open service tickets and escalate requests as necessary to meet customer SLAs • Report IT Support resource utilization and successful completion of service requests • Ensure prompt entry of time and expenses • Support end-users with same-call resolution activities, such as password resets, where applicable • Perform additional duties as assigned

🎯 Requirements

• Excellent Customer Service skills, including telephone skills, communication skills, active listening, and customer care • Prior experience in a Managed Services environment with knowledge of support tools, techniques, and how technology is used to provide IT services • Ability to match proper technical resources to technical issues appropriately • Positive attitude and self-motivation with the ability to work in a fast-moving environment • Ability to work in a team and communicate effectively • Typing skills to ensure quick and accurate entry of service request details • 1-3 years of customer service experience • Ability to work 8:00 AM - 5:00 PM PST (11:00 AM - 8:00 PM EST)

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