Program Manager, Identity Security – Customer Success

🕒 October 14

🗽 New York – Remote

🗽 New York – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 29 days.
• Jobs at this company usually fill in 56 days.
• 239 open roles for a team of 334.

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Cyera

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

📋 Description

• Design, develop, and maintain scalable Customer Success programs, including onboarding and adoption, across the identity security lifecycle • Own initiatives end to end, from concept and stakeholder alignment to content creation, delivery, and results tracking • Build readiness programs and learning paths that give CSMs working knowledge of identity security, including IAM, PAM, IGA, ITDR, and non-human and AI agent identities • Create clear, on-brand, visually engaging playbooks, presentations, and guides, maintaining consistent layout and branding across formats • Partner with Customer Success, Product, Product Marketing, and Sales Engineering to align programs with priorities, messaging, and launches • Relay customer feedback and adoption blockers • Track and report program metrics such as onboarding time, adoption, and CSM readiness, and iterate on program design • Manage timelines, approvals, and dependencies; support content QA and version control

🎯 Requirements

• 4+ years of experience in customer success, program management, enablement, or learning & development, preferably in cybersecurity or B2B SaaS • Proven track record designing and delivering programs that improve customer adoption or field performance • Working knowledge of identity security concepts, including IAM, IGA, PAM, SSO and MFA, and Zero Trust • Strong project and stakeholder management skills • Demonstrated visual design ability and proficiency in Google Slides, Canva, PowerPoint, or Adobe Creative Suite • Excellent communication and editing skills • Comfort with ambiguity in a fast-paced environment

🏖️ Benefits

• Ability to work remotely, with office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance • Potential merit increases based on individual or company performance, time in role, and other discretionary factors

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