Senior Manager, Service Marketing – Product Management

Job not on LinkedIn

🕒 October 22

🇺🇸 United States – Remote

💵 $170k - $195k / year

⏰ Full Time

🟠 Senior

🎁 Product Marketing

👻 Ghost score 10%

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Danaher

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🏥 Healthcare

🔬 Science

Biotechnology • Healthcare • Science

Danaher is a leading global life sciences and diagnostics innovator that applies science and technology to improve human health. Its portfolio includes businesses in biotechnology, diagnostics, and life sciences that provide instruments, tools, software and services to accelerate research, develop and deliver therapies, and enable precise and rapid diagnostics. Danaher emphasizes continuous improvement through its Danaher Business System, pursues acquisitions and partnerships to expand capabilities, and focuses on scaling scientific innovation and delivering impact at global scale.

📋 Description

• Develop and execute the global service growth strategy and commercial roadmap • Translate strategic priorities into measurable business results • Own the global service commercial solutions portfolio, including customer insights, business case development, pricing strategy, commercialization, and lifecycle management • Lead Service participation in New Product Development (NPD) and LEx processes • Ensure serviceability, Voice of Customer, pricing, and launch readiness are incorporated into product launches • Drive growth through service attachment, contract renewal and win-back programs, installed base monetization, funnel management, growth rooms, and commercial initiatives • Lead service portfolio and commercial performance management through KPI governance, analytics, dashboards, and structured problem solving • Develop and commercialize new service offerings and recurring revenue solutions • Lead and develop a global team responsible for service strategy execution, commercial service product management, service marketing, customer insights, and commercial solutions • Drive cross-functional collaboration across Service, Sales, Product Management, R&D, Marketing, Finance, and Operations • Report to the VP of Global Service

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Engineering, Life Sciences, or a related field AND 10+ years' experience in service, aftermarket, commercial strategy, product management, or a related discipline • 5+ years of experience directly managing and developing employees, including coaching, performance management, succession planning, and talent development within a global, matrixed organization • Demonstrated experience within a service or aftermarket environment, including responsibility for service contracts, field service, technical support, service operations, lifecycle services, or value-added service offerings • Demonstrated success developing and executing commercial growth strategies that deliver measurable improvements in revenue, profitability, contract attachment, renewal performance, or customer retention • Strong analytical and financial acumen with demonstrated experience developing pricing strategies, business cases, and commercial models, including cost-to-serve analysis, margin optimization, and value-based pricing for service or aftermarket offerings • Experience leveraging CRM, business intelligence, financial, and installed base data to drive business decisions and commercial growth initiatives • Experience developing and commercializing service or aftermarket offerings, including customer discovery, Voice of Customer, value proposition development, pricing strategy, launch execution, portfolio management, and revenue growth initiatives • Proven ability to lead complex cross-functional initiatives across Service, Sales, Product Management, Marketing, Finance, and Operations • Ability to travel up to 25%, including overnight stays; primarily domestic with occasional international travel

🏖️ Benefits

• Bonus/incentive pay • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) • Flexible, remote working arrangement for eligible roles • Reasonable accommodations for applicants and employees with disabilities

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