Technical Support Engineer, L1/Frontline Support

🕒 June 2

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Databento

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💸 Finance

💳 Fintech

🔌 API

💰 $24.3M Series A on 2021-11

Finance • Fintech • API

Databento is a company that provides comprehensive market data solutions through APIs for both real-time and historical data. Founded in 2018, it delivers normalized data from a wide array of asset classes including futures, options, and equities, sourced directly from colocation sites to ensure low latency and high reliability. Databento offers a simplified and efficient way to access market data, with customizable pricing models and extensive support for developers. Their services include live data streaming, historical data retrieval, and detailed insights into corporate actions. The platform caters to over 3,000 leading firms and startups, utilizing advanced technology to offer solutions such as full exchange order book replay and seamless integration with programming languages like Python and C++.

📋 Description

• Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing. • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials. • Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs. • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

🎯 Requirements

• Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data. • At least 2 years of experience in technical support, QA, or engineering. • Working proficiency in Python. • Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus. • Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus. • Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus. • Experience at an early-stage startup is a plus. • Based in the EU region to provide support coverage during business hours.

🏖️ Benefits

• Health insurance • Professional development opportunities