Delivery Solutions Architect

October 24

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Databricks

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Artificial Intelligence • Enterprise • SaaS

Databricks is a data and AI company that provides a unified platform for data engineering, machine learning, and analytics. It focuses on optimizing big data processing and helps organizations leverage Apache Spark to deliver deeper insights and powerful data-driven applications. Databricks also offers robust tools and seamless integration for machine learning operations.

1001 - 5000 employees

Founded 2013

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $1.6G Series H on 2021-08

📋 Description

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers • Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts • Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks • Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations • Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise • Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals • Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs • Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams: • Main use cases moving from ‘win’ to production • Enablement / user growth plan • Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision) • Organic needs for current investment (e.g. cloud cost control, tuning & optimization) • Executive and operational governance • Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

🎯 Requirements

• 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers • Programming experience in Python, SQL or Scala • Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role • Understanding of solution architecture related distributed data systems • Understanding of how to attribute business value and outcomes to specific project deliverables • Technical program, or project management including account, stakeholder and resource management accountability • Experience resolving complex and important escalation with senior customer executives • Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects • Track record of overachievement against quota, Goals or similar objective targets • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience • Can travel up to 30% when needed.

🏖️ Benefits

• At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.