Technical Support Engineer

Job not on LinkedIn

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Dataminr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🤖 Artificial Intelligence

🔐 Security

📱 Media

💰 Private Equity Round on 2021-10

Artificial Intelligence • Security • Media

Dataminr is a leading real-time AI platform company based in New York, known for providing the earliest alerts on high impact events and critical information. With products like Dataminr Pulse for Corporate Security, First Alert for public safety, and Dataminr for News, it helps organizations respond quickly to crises, manage cyber risks, and break news first. Its services cater to corporate security, cybersecurity, media outlets, and humanitarian organizations, aiding them in staying ahead with real-time information on events, risks, and threats. Dataminr partners can also leverage its AI capabilities to expand their market reach and improve business resilience.

📋 Description

• Configure and deploy SSO integrations for enterprise customers across identity provider environments • Troubleshoot authentication failures, login failures, platform access issues, and browser-level problems • Debug alert delivery failures across email, mobile, webhook, and API channels • Troubleshoot customer-side network, firewall, proxy, DNS, and other environmental issues • Support API troubleshooting and integration-related cases • Investigate logs and data to identify patterns and root causes • Own customer issues from product questions and initial troubleshooting through root-cause identification, resolution, and communication • Collaborate with Product, Engineering, and Customer Success to identify and resolve product defects • Contribute to the knowledge base and support documentation • Participate in an on-call rotation with occasional weekend coverage

🎯 Requirements

• 3+ years of experience in a technical support, systems engineering, or related technical role • Demonstrated ability to troubleshoot independently across unfamiliar systems • Understanding of network infrastructure, firewalls, proxies, DNS, and corporate IT environments affecting SaaS access • Experience with API troubleshooting or integration support • Experience with bug reproduction, log review, and problem isolation in web and mobile applications, SSO, and API implementations • Familiarity with Salesforce, Zendesk, and Jira • Familiarity with SIEM platforms, threat intelligence tooling, and security-focused integrations • Familiarity with writing or reading basic queries for data lookup and log review • Excellent written and verbal communication skills, with ability to explain complex technical concepts in non-technical terms • Experience authoring, structuring, and administering training and knowledge-base documentation • Experience working independently without immediate supervision, managing multiple tasks, and meeting critical SLAs and deadlines • Professional, reliable, and comfortable operating in a business setting

🏖️ Benefits

• Fully remote work arrangement • Consistent shift, potentially outside standard business hours • On-call rotation with occasional weekend coverage • Flexible work arrangements • Generous PTO and sick leave • Professional development funds • Manager development programming • Employee resource group (ERG) network • Competitive benefits package