CPC Processor, Customer Support

🕒 2 days ago

🇺🇸 United States – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Answer release of information-related telephone calls and inquiries accurately and timely • Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence • Document calls, inquiries, and resolutions in the appropriate software systems • Follow department- and site-specific processes and procedures • Meet and maintain department productivity and quality assurance expectations • Follow company policies and procedures • Maintain strict confidentiality of information seen and heard within the role • Maintain professionalism and rapport with coworkers and management • Communicate problems, complaints, and incidents promptly • Perform work according to provided training and direction and adhere to facility-specific procedures • Attend mandatory employee in-service meetings and training sessions when directed • Maintain an acceptable attendance record and report to work as scheduled • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education • Friendly, professional communication manner • Good customer service skills • Required experience with a multi-line phone system • Computer proficiency, including intermediate/advanced MS Office knowledge • One year of MS Office experience would be beneficial • Experience in data entry, medical records, healthcare, insurance claims processing, and proofreading/editing documents would be beneficial • Ability to stay organized while working quickly • Strong attention to detail • Passing annual introductory HIPAA examination • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher • Ability to provide a high-speed internet connection and distraction-free remote work environment • Subject to post-offer health screenings and client-required vaccination proof/completion • This job is not eligible for employment sponsorship

🏖️ Benefits

• Remote work arrangement • High-speed internet connection required for remote work, subject to applicable expense reimbursement requirements (if any) • Work environment free from distractions • Post-offer health screenings and proof and/or completion of vaccinations such as flu shot, Tdap, and COVID-19, as required by clients • Potential vaccine exemptions reviewed case-by-case, depending on state and qualifying circumstances • Equal Employment Opportunity employer • Reasonable accommodations for individuals with physical and mental disabilities