CPC Processor I – Customer Support

🕒 August 5

🦬 Wyoming – Remote

🦬 Wyoming – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Answer and conduct business on the telephone while maintaining excellent customer service • Answer release-of-information telephone calls and inquiries accurately and timely • Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence • Document calls, inquiries, and resolutions in the appropriate software systems • Follow department and site-specific processes and procedures • Meet and maintain productivity and quality assurance expectations • Follow all company policies and procedures • Maintain strict confidentiality of information • Maintain professionalism and rapport with coworkers and management • Communicate problems, complaints, and incidents to employees and management immediately • Perform work according to provided training and direction and adhere to facility procedures • Attend mandatory employee meetings and training sessions when directed • Maintain an acceptable attendance record and report to work as scheduled • Perform other duties as assigned

🎯 Requirements

• Full-time availability, Monday–Friday; exact hours to be determined • Ability to answer and conduct business on the telephone while maintaining excellent customer service • Ability to accurately and timely handle release-of-information inquiries • Ability to review, research, resolve, and respond to telephone, email, and written inquiries • Ability to document calls, inquiries, and resolutions in software systems • Ability to follow department, site-specific, facility, and company policies and procedures • Ability to meet productivity and quality assurance expectations • Ability to maintain strict confidentiality • Professionalism and ability to maintain rapport with coworkers and management • Ability to attend mandatory meetings and training when directed • Acceptable attendance record and ability to report to work as scheduled • Must not require employment sponsorship

🏖️ Benefits

• Post-offer health screenings and proof and/or completion of vaccinations may be required • Reasonable accommodations for individuals with physical and mental disabilities • Full-time Monday–Friday schedule