Customer Service Representative

🕒 August 5

🌵 Arizona, Idaho, +9 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Enova International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💳 Fintech

🤝 B2B

👥 B2C

Fintech • B2B • B2C

Enova International is a leading financial technology company that provides online financial services powered by its machine learning platform, Colossus™. Headquartered in Chicago, Enova serves non-prime consumers and businesses, offering access to trustworthy credit through innovative technology and analytics. With a focus on financial inclusion, Enova aims to close the credit gap by providing accessible financial solutions to millions of underserved individuals and small businesses.

📋 Description

• Participate in an in-depth 4-week training program to specialize in a specific consumer lending brand • Respond to incoming customer calls, addressing questions and providing service • Manage customer inquiries and requests, and educate customers on products and services • Handle payment processing, create payment plans, and address account-related matters • Deliver high-quality support through effective verbal and written communication • Keep customer accounts updated with accurate information

🎯 Requirements

• Prior call center experience is a plus • Proven background in fast-paced customer service environments • Exceptional communication and active listening skills • Proven professionalism and empathy in customer interactions • Ability to thrive in a high-volume environment • Exceptional adaptability and multitasking skills • Comfortable utilizing new technology • Proven ability to excel in a remote work environment • Must be eligible to work in the United States; visa sponsorship is unavailable • Must reside in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY

🏖️ Benefits

• Additional compensation may include bonus • Health, dental, and vision insurance including mental health benefits • 401(k) matching plus a roth option (U.S. Based employees only) • PTO & paid holidays off • Sabbatical program (for eligible roles) • Summer hours (for eligible roles) • Paid parental leave • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) • Employee recognition and rewards program • Charitable matching and a paid volunteer day • 4-week training program