Salesforce Support Analyst

November 15

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

💵 $44k - $66k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Daxko

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The Daxko Nation includes several distinct brands: Daxko, CSI Spectrum, Club Automation, AAC, GroupEx PRO, SugarWOD, and Zen Planner. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span 68 countries, 10,000 facilities and over 20 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider.

501 - 1000 employees

💰 Private Equity Round on 2021-10

📋 Description

• Serve as the first point of contact for Salesforce support, monitoring and triaging incoming tickets • Troubleshoot user issues involving records, reports, dashboards, automations, and access • Investigate data or process errors, resolve what you can, and collaborate with senior admins/developers on complex issues • Perform user administration tasks (profiles, roles, permissions, new user setup, deactivation, etc.) • Maintain and improve reports, dashboards, list views, and filters to ensure data accuracy and usability • Make configuration updates (picklist changes, field updates, page layout modifications) with guidance from senior team members • Assist with data management tasks such as imports, exports, and deduplication • Document common support issues, FAQs, and resolution steps to improve internal knowledge sharing • Participate in regression and user acceptance testing during new releases or enhancements • Collaborate with the Business Systems team to identify recurring issues and recommend improvements

🎯 Requirements

• Bachelor’s degree in Business Administration or equivalent experience • Experience with Sales Cloud, Service Cloud, and/or Experience Cloud • Hands-on experience with Salesforce Flows (building, debugging, or troubleshooting) • Experience with Microsoft 365 • Solid understanding of Salesforce data relationships (objects, fields, lookups, ownership) • Strong analytical and troubleshooting skills • Excellent communication skills and the ability to translate technical concepts to non-technical users • High attention to detail when working with data or making administrative updates • Customer-first mindset with the ability to manage multiple requests and prioritize effectively • Ability to collaborate across diverse teams (Sales, Marketing, Customer Success, Finance, etc.)

🏖️ Benefits

• Flexible paid time off • Affordable health, dental, and vision insurance options • Monthly fitness reimbursement • 401(k) matching • New-Parent Paid Leave • Casual work environments • Remote work