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Manager, Learning & Development

🕒 September 4

đŸ‡ș🇾 United States – Remote

đŸ’” $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

đŸ‘» Ghost score 20%

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Logo of Daymark Health

Daymark Health

1 - 10 employees

Founded 2024

đŸ„ Healthcare

⚕ Healthcare Insurance

💊 Pharmaceuticals

Healthcare ‱ Healthcare Insurance ‱ Pharmaceuticals

Daymark Health is a supportive cancer care organization that focuses on empowering patients through their cancer journeys. They offer personalized care tailored to individual needs, connecting patients with their primary care physicians, oncologists, and care teams for a seamless experience. Services include in-home care, symptom management, 24/7 support, and navigation of social support resources, ensuring comprehensive assistance throughout the treatment process.

📋 Description

‱ Run the day-to-day logistics behind how care teams get trained and onboarded ‱ Own the training calendar and coordinate subject matter experts and trainers delivering each session ‱ Ensure every new hire completes onboarding on schedule ‱ Translate Clinical Operations' training framework into session-level design, including materials, activities, and pacing ‱ Manage trainers and contributors, including feedback on delivery quality ‱ Build and maintain training calendars across markets, sequencing cohorts and overseeing session logistics ‱ Review completion data and new hire feedback, bringing recommendations to senior leadership ‱ Build reusable templates, job aids, and a training library for new market launches ‱ Establish metrics to evaluate training effectiveness and refine content and delivery ‱ Own training week execution and go-live readiness for new market launches ‱ Partner with Clinical Operations and market leadership to align training timelines with hiring and launch plans ‱ Participate in market launch planning and ensure cohorts are trained on time ‱ Own the new hire onboarding checklist and LMS across markets ‱ Coordinate SME and trainer availability and distribute materials before sessions ‱ Coordinate seamless onboarding and facilitate shadowing with Care Team Managers

🎯 Requirements

‱ 5-8 years of experience in L&D or training program management, including at least one experience scaling a program across multiple sites ‱ Strong enough to argue for a change with data, disciplined enough to work inside Clinical Operations' framework rather than around it ‱ Track record managing trainers or training delivery staff ‱ Strong organizational skills with the ability to manage multiple training initiatives, launches, and stakeholders simultaneously ‱ Comfortable using data and feedback to evaluate training effectiveness and drive continuous improvement ‱ Passionate about improving the experience of people navigating a cancer diagnosis, and motivated to build the team that delivers on that mission ‱ Healthcare experience is strongly preferred ‱ Ability to operate on East Coast or Central hours

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