Customer Success Manager

🕒 August 21

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DealHub.io

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

B2B • SaaS

DealHub. io is a comprehensive quote-to-revenue solution that accelerates sales processes with a low-code commerce engine. Specializing in CPQ (Configure Price Quote), CLM (Contract Lifecycle Management), and billing, DealHub empowers mid-market and enterprise leaders to optimize their sales teams and operations. Its platform integrates various functionalities, including proposal management, contract handling, and subscription management, all centralized in a digital DealRoom to streamline buyer and seller communication, enhancing efficiency in closing deals and revenue generation.

📋 Description

• Conduct daily customer meetings across different stages of the customer journey • Understand customers' business objectives and proactively identify opportunities to drive value and ROI • Train and provide technical sessions to new customers • Lead smooth customer transitions onto the platform and explain its features and functionalities • Serve as a trusted advisor, providing guidance and best practices to optimize platform usage and adoption • Collaborate with Sales, Product, and Support teams to advocate for customer needs and ensure a seamless customer experience • Conduct regular business reviews and proactively address issues or concerns to ensure customer satisfaction and retention • Drive upsell and expansion opportunities within existing accounts with the Sales team

🎯 Requirements

• 5+ years of proven experience as a Customer Success Manager from SaaS companies (must) • Proven hands-on experience leading onboarding and implementation processes • Proven experience and understanding of CRM systems (Salesforce, Dynamics, or HubSpot) (must) • Good understanding of sales and business processes • Experience with CPQ tools (an advantage) • Proven experience in similar roles: Customer Success Manager, Presales, Sales Engineer, or Technical Account Manager • Comfortable leading workshops and technical training sessions • Excellent interpersonal communication and customer-oriented skills • Ability to act as a trusted advisor in front of C-suite and senior-level stakeholders • Can-do approach, strong problem-solving skills, and ability to work under pressure • Ability to work in a dynamic and fast-paced environment • English at mother-tongue level (must)