Customer Success Manager

Job not on LinkedIn

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneStep

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💰 Series A on 2021-01

Healthcare

OneStep is a health technology company that inspires health through motion by providing advanced solutions for physical therapy and mobility assessment. With a focus on data-driven care, OneStep utilizes smartphone motion sensors to deliver quick and clinically-validated analyses of functional mobility, enabling providers to offer proactive care beyond traditional in-person visits. The platform supports various specialties, including telemedicine, orthotics and prosthetics, and post-operative care, empowering clinicians to make informed decisions based on objective evidence. OneStep's mobile app enhances patient engagement through actionable feedback and tailored routines, ultimately leading to improved health outcomes and seamless integration with providers' existing workflows.

📋 Description

• Onboard new clients • Conduct virtual and in-person training sessions • Create customized success plans tailored to each client’s unique needs • Serve as the main point of contact for assigned clients • Proactively communicate with clients to ensure alignment on goals • Build and maintain strong client relationships through recurring meetings and satisfaction assessments • Identify areas for client growth and expansion • Partner with Sales, Support, and Product teams to address client needs and resolve issues • Monitor client engagement and usage to identify obstacles • Alert internal teams and propose solutions where needed • Act as a client advocate within the organization • Provide feedback to inform product development • Track key metrics and KPIs related to client success, satisfaction, and engagement • Create and share monthly reports with clients and internal teams • Develop strategies to drive organization-wide adoption • Follow the CSM playbook while suggesting process improvements

🎯 Requirements

• Bachelor’s degree in a relevant field • Previous experience in Customer Success, Account Management, or a related role (2+ years) • Knowledge of the healthcare industry and/or software as a service (SaaS) preferred • PT background preferred