Service Delivery Manager – m/f/d

November 12

Apply Now

Receive Emails with Similar Jobs

Dedalus

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS • Artificial Intelligence

Dedalus is a global provider of healthcare software solutions aimed at transforming and optimizing health and social care systems worldwide. Their offerings include the Continuum of Care platform, which enhances patient care through all stages, from prevention to end-of-life care, utilizing modern technologies for interoperability and integration. Dedalus supports over 7,500 healthcare organizations across 40 countries, providing electronic medical record (EMR) solutions, diagnostic results, and innovative cloud services to healthcare facilities, hospitals, and research institutions. They emphasize innovation in healthcare delivery, improving access to care and enhancing the quality of healthcare through data-driven approaches.

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Advising clients and taking responsibility for the customer-focused implementation of IT infrastructure projects • Drafting, writing and evaluating documents, policies and tools to ensure standardized project and service management • Responsible for introducing and supporting pilot sub-projects and developing implementation standards • Supporting our sales colleagues during the sales phases • Managing activities and changes (Change Management) to services to maintain IT operations • Central point of contact during the IT operations phase • Conducting regular service meetings with the client regarding achievement of the agreed Service Level Agreements • Documenting and preparing reports on compliance with the agreed SLAs and internal KPIs/OLAs • First escalation point in incident management for our customers • Managing capacity for the customer systems under your responsibility

🎯 Requirements

• Qualification as an IT specialist, degree in Business Informatics, or a commercial/technical qualification with experience in an IT environment • Experience in the hospital sector, particularly in managing IT projects • Knowledge of current IT infrastructure solutions • Qualification and solid experience in project management as well as practical use of project management tools • Knowledge of contract law (experience in contract-compliant project execution) • Practical experience in operational IT processes • Strong communication and presentation skills, above-average customer and service orientation, and a team-oriented approach • Very good German language skills (C1/C2) and good English skills • PM certification desirable • Initiative and flexibility • Confident user of common MS Office programs

🏖️ Benefits

• A relaxed working atmosphere within a large corporate group • Flexible working hours (flextime) and home office • A permanent employment contract with an attractive salary and a long-term perspective • Responsible and exciting tasks in a future-oriented industry • The opportunity to independently implement your own ideas • Friendly colleagues who are happy to support you • Up-to-date company mobile phone with dual SIM (Android or iOS) also available for private use • Option to participate in a company bike (JobRad) • Complete hardware and software equipment for comfortable working in the home office