Customer Success Manager

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DeepJudge

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $42M Series A - DeepJudge on 2025-11

Consulting • Legal • Artificial Intelligence

DeepJudge is a legal AI platform that provides precision enterprise search and AI workflows for law firms and in-house legal teams. It indexes and understands a firm’s institutional knowledge across repositories (DMS, SharePoint, OneDrive, email, intranet) without complex migrations, powering instant intelligent search, multi-document chat, negotiation intelligence, and LLM-based agents to automate multi-step legal workflows. Founded by ex‑Google search engineers and legaltech veterans, DeepJudge is offered as a secure, enterprise-grade SaaS solution focused on governance, rapid adoption, and measurable ROI for legal teams.

📋 Description

• Guide new clients through successful technical implementation and onboarding, tailoring strategies to their unique needs • Serve as the primary point of contact for a portfolio of clients • Foster strong, long-term client relationships • Coordinate cross-functional projects and manage stakeholder expectations • Lead training sessions and business reviews with senior professionals • Proactively address client concerns and resolve issues • Gather client feedback to drive continuous improvement and contribute to product development • Monitor client satisfaction and identify upsell opportunities • Ensure renewals by driving return on investment for clients • Support UK Magic Circle customers

🎯 Requirements

• 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment • Polished communication and presentation skills, with the ability to confidently engage senior legal professionals • A proactive and entrepreneurial mindset suitable for a dynamic start-up/scale-up environment • Comfortable navigating and explaining complex software • Intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs) • Meticulous approach to managing tasks, timelines, and client requests • Ability to effectively manage a book of business and multiple clients • Ability to work effectively in an international environment with flexibility for meetings across time zones, including Europe • A law degree or prior experience practising law is highly preferred (nice to have)

🏖️ Benefits

• The opportunity to work with cutting-edge technologies in the LegalTech and AI space • The ability to work remotely within a global company • Competitive salary and incentives • A supportive and collaborative company culture that values your contributions • Equal opportunity and inclusive, high-performance culture