Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £5.2k - £5.9k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Luscii

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Luscii is a health technology company that provides remote monitoring solutions for hospitals and healthcare providers. The company offers a comprehensive app that allows healthcare professionals to monitor and manage patients remotely, thus improving efficiency in care delivery. Luscii's app integrates seamlessly with electronic patient records (EPR) and is already utilized by 85% of hospitals for monitoring various health conditions. Luscii's innovative platform supports over 150 disease monitoring programs and encourages the co-creation of custom programs by users, thereby enabling medical professionals to tailor solutions to specific healthcare needs. With a presence in 11 countries across Europe and Africa, Luscii is at the forefront of advancing digital health and remote patient management.

📋 Description

• Own the ongoing relationship with a portfolio of live NHS accounts as the trusted day-to-day Luscii contact • Understand customer outcomes and drive meaningful adoption with clinical and operational stakeholders • Gather, interpret and share usage and impact data to demonstrate value and agree next steps • Run structured experience reviews and capture outcomes, customer feedback and evidence of impact • Support ongoing customer relationships, renewals and growth • Identify growth, new-business and interoperability opportunities and flag them to the appropriate Account Partner • Work closely with Implementation Specialists during onboarding and take ownership once programmes go live • Bring customer insights and product feedback back into Luscii • Keep account information clear and up to date • Collaborate with colleagues across Luscii to scale successful programmes

🎯 Requirements

• At least 3 years of relevant experience in customer success, account management or a comparable relationship-led role • Confident building relationships with stakeholders across clinical, operational and senior NHS or ICB levels • Ability to turn customer, usage and impact data into a clear story and practical next steps • Highly organised and comfortable managing multiple customer relationships and priorities • Strong written and verbal communication skills • Experience in the NHS, healthtech, or another regulated environment • Strong interest in healthcare and technology • Open to working in a Holacratic organization • Fluent in English • Comfortable taking ownership and making well-considered decisions independently • Able to collaborate, communicate openly, and work transparently with mutual trust

🏖️ Benefits

• Remote-first: Work from anywhere in the UK • Monthly in-person team days called Assemblii, both in NL and the UK • Flexible setup with workspace support • Freedom, autonomy and ownership • Three interviews conducted online • Salary based on 32 hours, which is full-time at Luscii