Senior Customer Success Manager

🔥 15 hours ago

🌐 United Kingdom, Finland – Remote

🇬🇧 United Kingdom – Remote 🇫🇮 Finland – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Constructor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

💰 $25M Series B - Constructor on 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor is an AI-native, API-first platform that provides product search and discovery solutions optimized for e-commerce. The company offers a commerce reasoning engine and a suite of features — search, autosuggest, personalized recommendations, AI shopping agents, attribute enrichment, retail media, and cross-channel discovery — to help retailers and enterprises deliver personalized discovery experiences across onsite and offsite touchpoints. Constructor positions itself as a specialist in product discovery for both B2C and B2B retail, integrating with existing tech stacks and emphasizing transparent, explainable AI for merchandising and conversion optimization.

📋 Description

• Own the customer journey from project kick-off, launch, adoption, and ongoing value realization • Build trusted relationships across complex enterprise organizations and engage stakeholders from engineers and data/product teams through VP and C-level executives • Align technical and business stakeholders around shared success plans • Translate technical concepts, product capabilities, and performance data into business value tied to conversion, revenue, customer experience, and operational efficiency • Plan and lead QBRs and EBRs, communicate measurable impact, facilitate strategic conversations, make recommendations, and align priorities and next steps • Identify risks, blockers, and changing customer priorities; lead escalations through resolution • Advocate for customer needs and exercise judgment regarding engineering involvement, prioritization, and alternative solutions • Use customer insights, performance data, and ecommerce best practices to provide proactive strategic recommendations • Maintain success plans, stakeholder maps, account documentation, training materials, and agreed actions • Partner with Account Management to support retention and growth and identify expansion opportunities • Improve onboarding, integration, and customer-support processes by sharing scalable best practices

🎯 Requirements

• Based in UK • At least three years of experience managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role • Experience working with complex enterprise organizations and building trusted relationships with technical teams, product leaders, Ecommerce Directors, VPs, and C-level executives • Strong executive presence and confidence leading strategic customer conversations, including QBRs and EBRs • Strong influencing and stakeholder-management skills, including the ability to create momentum and drive progress without direct authority • Strong problem-solving skills, intellectual curiosity, and ability to learn quickly in a fast-moving, technically sophisticated environment • Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued • Business-level Swedish, Danish, Norwegian, or Finnish is asked about in the application form but is not required

🏖️ Benefits

• A competitive compensation package including stock options • Fully remote team - choose where you live • Work from home stipend • Apple laptops provided for new employees • Training and development budget for every employee, refreshed each year • Parental leave for qualified employees • Work with smart people who will help you grow and make a meaningful impact