Founding Customer Success Manager

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Improbable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

🎖️ Defense

🎮 Gaming

💰 Venture Round on 2022-12

Consulting • Defense • Gaming

Improbable is a metaverse venture builder that initiates and develops new businesses powered by its technologies to bring the metaverse to life through gaming, entertainment, social, and enterprise applications. The company leverages expertise in gaming, blockchain, and AI to create breakthrough metaverse technologies, designing and operating metaversal experiences for brands to drive new business and revenue. Improbable's recent projects include MLB's Virtual Ballpark, a virtual baseball experience; Edison 'Summercrush', a multiplayer block party in the metaverse; KosmoPop, a K-pop metaverse celebration; and Victory League's 'Clash of Fans', a virtual fan engagement event. They are also working on developing the fastest blockchain for mass consumer applications.

📋 Description

• Build Bolter's customer success function from scratch • Run 1:1 concierge onboarding sessions for each new batch of operators • Ensure each operator leaves their first session with a working automation • Map customers' business processes and turn them into blueprints • Contribute customer-built workflows to Bolter's blueprint library • Own retention activities, including check-ins, reactivation and team invitations • Capture and synthesize customer feedback weekly for the product team • Create onboarding playbooks, health metrics and the customer engagement model • Help hire the customer success team • Support operators in automating their work with Bolter

🎯 Requirements

• 5+ years in customer success, account management, onboarding, consulting or a similar customer-facing role, ideally with fast scaling technology startups • Ability to extract messy business processes and document them as steps, exceptions and sign-offs • Fluency with AI tools and curiosity about how agents change the way small teams work • Experience automating parts of your own job • Patience and warmth with non-technical users; ability to explain without jargon • Builder's mentality and comfort owning outcomes in ambiguity • Excellent written and spoken English • Other European languages are a plus