Senior Manager, Customer Success

🔥 28 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Measured

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

📣 Marketing

☁️ SaaS

B2B • Marketing • SaaS

Measured is an AI-powered marketing effectiveness platform designed for enterprise brands. It specializes in media mix modeling and incrementality testing, providing solutions for optimized media planning and analytics. The platform delivers insights through a cross-channel dashboard, enabling businesses to understand the true impact of their marketing efforts while driving efficiency and growth. Measured is focused on helping companies prove marketing's impact and increase media efficiency across various sales channels.

📋 Description

• Lead high-impact, executive-level client engagements across a portfolio of Measured’s top brands • Own delivery and strategic application of Measured’s marketing analytics framework • Represent Measured’s technology, services, and thought leadership in client interactions • Act as primary account leader and trusted advisor • Guide clients through sophisticated measurement strategies • Ensure successful platform adoption • Influence executive decision-making through data-driven insights • Oversee requirements gathering, platform deployment, and solution design with the technical Solutions team • Collaborate with Product to shape new features and champion client needs • Interpret complex performance signals and conduct rigorous experimental analysis • Provide forward-looking media guidance • Architect client-specific technology roadmaps • Manage the full lifecycle of client relationships • Own gross revenue retention and net revenue retention goals for a book of business • Manage day-to-day client relationships across seniority levels for a portfolio of 10+ Measured brands • Manage adoption across stakeholders for Measured products and services • Deliver client training curriculum • Provide and interpret marketing performance reviews • Design and interpret in-market experiments across addressable media channels • Provide optimization insights and budget recommendations • Support internal Customer Success initiatives, onboarding playbooks, engagement and adoption models, and product training materials

🎯 Requirements

• 7+ years of experience with client services management • Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics • Familiarity with ad-tech and MarTech platforms, including GA, Facebook, Google Analytics, and other third-party tools • Demonstrated experience deploying, managing, and growing the scope of complex engagements focused on marketing measurement • Excellent written and verbal communication skills • Advanced Excel and PowerPoint skills • Minimum BA/BS or equivalent • Independent decision maker able to take calculated risks and deal with ambiguity • Takes initiative to improve and try new things • Ability to work independently with minimal supervision within a strong team environment • Comfortable with rapid change • Values diversity and integrity

🏖️ Benefits

• 100% Remote • Competitive Total Rewards and flexible paid time off • Opportunities to give back through Measured for Good • Engaged, diverse, and curious culture • Award-winning technology powered by an agile, collaborative team • Equal employment opportunities regardless of protected characteristics