Customer Success Manager, Enterprise

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CameraMatics

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

☁️ SaaS

📡 Telecommunications

Automotive • SaaS • Telecommunications

CameraMatics is a driver-centric cloud platform that empowers fleet operators and drivers to continuously improve performance and safety with enhanced visibility and digitized smart processes. Our platform can be deployed to any vehicle type and translates big data from onboard vehicular sensors, smart cameras, and driver apps to support driver safety, load security and continuous learning and improvement.

📋 Description

• Own the success of a small portfolio of high-impact enterprise customers from implementation through long-term value delivery • Act as the strategic post-sale partner and gather customer requirements, operational priorities, and success KPIs • Create implementation briefs for the ProServe team aligned with client goals and pain points • Ensure system setup is designed for immediate and long-term customer value • Monitor platform usage, performance data, and operational indicators to drive adoption • Lead data-backed QBRs demonstrating platform impact on customer KPIs • Identify usage gaps or misalignment and recommend corrective actions to maintain ROI • Serve as a trusted advisor to senior managers, directors, and C-level stakeholders • Translate customer challenges into platform solutions • Collaborate with Product, ProServe, and Support teams • Maintain account health through insight, action, and communication • Report to the Director, Sales Operations & Enablement

🎯 Requirements

• 7+ years’ experience in B2B SaaS, Customer Success, Solutions Consulting, or Technical Account Management • Strong commercial awareness • Experience building trusted relationships and delivering value for large enterprise customers • Strong understanding of data, platform configuration, and drivers of customer ROI • Strong technical aptitude and confidence making changes within a software platform • Excellent communication skills with operational teams, senior stakeholders, and board-level stakeholders • Comfortable working in a lean, fast-paced environment with autonomy and initiative • Naturally curious and committed to continuous improvement • Experience in fleet management, telematics, logistics, or compliance technology is desirable • Experience using Salesforce, Power BI, or other reporting and data visualization tools is desirable • Previous involvement in product feedback, product improvement, or implementation strategy is desirable • Exposure to GDPR, SOC 2, or ISO 27001-led customer environments is desirable • Experience with large enterprise organizations, particularly those with 500+ employees or £100m+ in revenue, is desirable

🏖️ Benefits

• Opportunity to grow with the company as it develops its new enterprise segment and expands • Autonomy to bring ideas to life and influence enterprise customer support • Opportunity to make a visible impact quickly • Collaborative, ambitious team environment • Work contributing to improved driver and fleet safety