Senior Customer Success Manager – Cybersecurity, EMEA

🔥 5 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Filigran

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Filigran is a cybersecurity company specializing in Threat Intelligence and eXtended Threat Management (XTM). They provide a comprehensive suite of software solutions which includes cyber threat intelligence, breach and attack simulation, and incident response capabilities. Filigran's offerings also include training programs and community support, empowering organizations to enhance their security postures against various cyber threats.

📋 Description

• Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal • Build strong, proactive relationships with customers in EMEA • Identify and support upsell and cross-sell opportunities with Sales • Coordinate with internal teams to resolve and escalate customer issues • Collaborate with Customer Support Engineers and Customer Platform Architect on deployment and support tickets • Collect and share customer feedback to improve product and service quality • Track success metrics and use data to inform customer strategy and engagement • Report to the Manager of Customer Success EMEA • Work closely with Support, Sales, Product, Engineering, and regional teams • Collaborate cross-functionally to ensure customer satisfaction and retention

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role in the cybersecurity sector, especially in Threat Intelligence or Exposure Validation • Experience supporting national and regional customers • Strong technical aptitude and ability to work with OpenCTI or OpenAEV (training available) • Ability to adapt quickly in a fast-paced environment while maintaining high quality • Excellent communication skills • Comfortable working in a remote, async-first culture • Experience with CRM/CSM tools, customer journey tracking, and success metrics • Fluency in English • Based in the UK

🏖️ Benefits

• Competitive pay + equity • Remote-first, flexible, and balanced work • Choice of work equipment/gear • Twice-a-year regional and global in-person gatherings/offsites • Occasional travel to meet customers and attend company events