Onboarding Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

💵 £32k - £35k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IMP Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise

IMP Software is a company focused on providing software development services and solutions. The company operates remotely with a focus on consulting, software engineering, and development roles, mainly in the UK. It offers a platform for users to manage cookies and data privacy, indicating a commitment to compliance with privacy standards and ensuring a user-friendly online experience. IMP Software is involved in analytics to optimize their services and enhance customer experience.

📋 Description

• Own the customer relationship from contract signature through handover to the delivery team • Keep customers engaged and informed throughout the wait by leading planning conversations and agreeing expectations and timelines • Monitor customer health continuously and report customer tracking status • Own the at-risk process, assigning owners and plans, driving resolutions, and escalating when necessary • Own delivery-slot filling and flag at-risk slots early • Lead forward demand planning with Sales and the delivery team • Own process improvement across the sale-to-handover journey • Report proactively to the Head of Implementations against defined KPIs • Use AI and automation, particularly Claude, to build and maintain plans, keep delivery boards current, surface early warnings, and reduce manual administration • Continue supporting live projects after handover through risk oversight without owning delivery accountability

🎯 Requirements

• Commercial, customer-facing mindset • Comfortable owning customer relationships and managing expectations diplomatically • Ability to manage a portfolio of customers and identify those going quiet or drifting off track • Solid delivery or project background • Clear understanding of customer implementation projects and resource and capacity planning • Evidence of owning outcomes rather than tasks • Experience holding measures, reporting to a senior audience, and acting on results • Comfortable with AI and automation • Hands-on experience with Claude, or automation in Monday.com or HubSpot, is advantageous • Analytical and process-minded • Confident communication across Sales, Account Management and the delivery team • Able to hold people to commitments and escalate early • Autonomous and self-directed • Experience in education, MAT finance or a comparably regulated sector is welcome but not essential

🏖️ Benefits

• 27 days of holiday per year plus bank holidays (with a buy option up to an additional 5 days) • Enhanced Maternity and Paternity leave • AXA Health insurance including dental, optical and mental health • Broadband allowance • Home office stipend • Life assurance (4 x basic salary) • Encouraged and funded CPD