Customer Success Manager – Defence

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

💵 £39k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Esri UK

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

🏛️ Government

SaaS • Enterprise • Government

Esri UK is the UK arm of Esri, a leading provider of geographic information system (GIS) software and services. It offers ArcGIS — a comprehensive geospatial platform for mapping, spatial analysis, data management, and location-based decision support — delivered as enterprise software and cloud/SaaS. Esri UK supports business decision‑making and government operations across sectors such as housing, utilities, health, and climate; it also runs events, training, and customer engagement to showcase GIS applications and user stories.

📋 Description

• Build trusted relationships across Defence organisations, including MOD departments, corporate services, enabling functions and Defence prime contractors • Act as a strategic advisor, helping customers maximise value from their ArcGIS investment • Manage and grow existing Defence accounts through proactive engagement and customer success planning • Identify opportunities to expand GIS adoption across departments, programmes and teams • Understand customer business challenges and align Esri solutions to their objectives • Support the development and progression of opportunities through Defence procurement routes and frameworks • Engage with Defence and National Security partners, integrators, DIPS and Aurora partners, and the wider Defence supply chain • Collaborate with Professional Services, Project Management, Support and Technical teams to resolve customer issues and deliver successful outcomes • Prepare customer success plans, proposals, presentations and executive-level briefings • Contribute to sector growth by promoting best practice, innovation and long-term customer success

🎯 Requirements

• Experience working within Defence, the MOD, National Security, or the Defence supply-chain ecosystem • Background in Customer Success, Account Management, Business Development or a similar customer-facing role • Understanding of how Defence organisations operate, make decisions and procure technology • Confidence working with a wide range of stakeholders and building relationships at all levels • Ability to translate customer challenges into clear, value-focused outcomes • Excellent communication, presentation and influencing skills • Holds, or is able to obtain, the necessary security clearances • Interest in geospatial technology and GIS, or experience applying technology within Defence environments • Ability to travel regularly to Defence sites, partners and events across the UK • Some overnight stays may be required • CV and covering letter required, including salary expectations

🏖️ Benefits

• Generous bonus scheme (circa 20%) • Car allowance • 6% company pension contribution • Private healthcare • Gym and wellbeing contribution • Cycle to Work scheme • Enhanced family-friendly policies • Paid volunteering opportunities • Flexible working arrangements • Ongoing learning and development support • Stability of a financially secure, market-leading technology company • Inclusive, collaborative and supportive culture