Partner Success Manager

🔥 16 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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ConnectWise

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $585k Seed Round on 2019-06

SaaS • Cybersecurity • Enterprise

ConnectWise is a leading provider of software and services for managed service providers (MSPs), offering solutions designed to automate and streamline operations in IT management, cybersecurity, and business management. Their Asio platform is purpose-built for MSPs, delivering tools for unified monitoring and management, cybersecurity, data protection, and business management. ConnectWise provides services like professional services automation, remote monitoring and management (RMM), quote and proposal automation, IT documentation, and financial management among others. Through partnerships and integrations with top-rated vendors, ConnectWise enhances its offering for IT service management. The company also hosts industry events and provides community support to foster growth and innovation in the MSP sector.

📋 Description

• Leverage deep business and industry knowledge to help partners accelerate business value and ROI with ConnectWise • Partner with Sales, Marketing, and Support teams to increase value, retention, partner satisfaction, and expansion of the ConnectWise footprint • Provide support to Sales, Marketing, and Support teams with high attention to detail • Research, analyze, and document findings • Coach, review, and/or delegate work to other team members as needed • Ensure partners receive maximum value from ConnectWise platform investments, utilize licenses, identify new opportunities, and support adoption and successful renewal • Propose solutions to partner problems based on the ConnectWise platform and understanding of partner businesses • Map ConnectWise platform features and business benefits to partners’ business challenges and objectives • Act as an escalation point to drive timely, proactive resolution • Travel to partner locations and IT Nation events • Create scalable playbooks and processes for partner interactions and profiles • Identify processes to facilitate cross-functional communication, prioritization, visibility, requests, and escalations

🎯 Requirements

• Ability to manage large projects and processes independently with limited supervision • Recognized subject matter expert of industry standards • Ability to situationally adapt and understand new technology/processes as per partner requirements • Strong knowledge of business processes cross-functionally • Ability to quickly grasp and distinctly explain technological and business concepts • Strong knowledge of the IT Service Provider market and business • Technical acumen and business management skills • Bachelor’s degree required in related field or equivalent business experience • 6+ years of relevant experience • Preferred: Master of Business Administration (MBA) • Preferred: 5+ years in SaaS industry

🏖️ Benefits

• Remote or hybrid depending on location • 30% travel may be required • Equal employment opportunities • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment