Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £32k - £40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Appointedd

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

💼 Consulting

📦 Logistics

📣 Marketing

💰 Angel Round on 2018-07

Consulting • Logistics • Marketing

Appointedd is the world's most flexible online booking system that empowers businesses with advanced scheduling software to power appointments and events. It offers features such as flexible calendar management, omnichannel customer journeys, event management, and powerful analytics and reporting. Designed for both small businesses and large organizations, Appointedd allows for unlimited bookings, automated customer communications, and customizable booking tools. It is ideal for enterprises in retail, financial services, professional services, automotive, beauty, and recruitment industries. With high-level security and compliance, open API integrations, and 24/7 support, Appointedd aims to optimize business operations by saving time and increasing revenue through frictionless customer engagement and impactful insights derived from its reporting suite.

📋 Description

• Own a portfolio of client accounts and be accountable for net revenue retention, expansion pipeline, and long-term commercial success • Act as a trusted advisor to client stakeholders and identify and close growth opportunities • Coordinate internal resources and position Appointedd as an indispensable part of client operations • Own net revenue retention across the portfolio and drive upsell and cross-sell opportunities • Maintain a live, qualified expansion pipeline and co-own deal strategy with Client Partners • Identify whitespace within client networks and group structures • Own renewals, maintain early warning indicators, execute mitigation plans, and manage churn risk • Develop ROI narratives to support renewals • Convert satisfied clients into advocates, case studies, references, warm introductions, and referrals • Build and own account plans aligned with client commercial objectives • Serve as key contact for senior client stakeholders and lead ROI-focused business reviews • Qualify expansion opportunities, present business cases, handle objections, and report on pipeline metrics • Lead multi-stakeholder client implementations, managing scope, timelines, and outcomes • Deliver structured training and user acceptance testing • Liaise with Product to resolve configuration needs • Monitor product adoption, usage data, and engagement signals • Own account health plans and escalate complex support issues to Engineering • Manage renewal timelines, commercial negotiations, and contract extensions • Translate client feedback into product insight and communicate roadmap progress • Champion product releases and drive feature adoption

🎯 Requirements

• Prior experience in a Client Success or Account Management role, ideally within a B2B SaaS environment • Demonstrable track record of owning retention targets and delivering expansion revenue • Experience managing multi-stakeholder client accounts • Strong presentation and facilitation skills • Ability to lead client QBRs and product demonstrations • Clear, confident, commercially aware communication • Ability to build trusted client and colleague relationships • Strong organisation and accountability for outcomes • Ability to thrive in a fast-paced environment with shifting priorities • Ability to make smart decisions quickly • Strong knowledge of the Appointedd platform, including configuration, integrations, and edge cases