Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Onboard and train customers on Thomson Reuters software • Develop and implement strategies to drive product adoption and maximize usage • Manage customer accounts and ensure customer needs are met • Support the sales team • Act as a trusted advisor by understanding customers’ business needs • Develop tailored use cases for CoCounsel, HighQ, and Contract Express • Coordinate onboarding activities and ensure customers have necessary tools and resources • Collaborate with customers to identify business challenges and design use cases demonstrating product value • Support integration of use cases into customer workflows • Provide strategic guidance and recommend best practices • Identify expansion opportunities and develop strategies to reduce churn and drive satisfaction • Share customer feedback with Product and Engineering teams • Partner with Sales, Marketing, and Support teams to deliver a seamless customer experience

🎯 Requirements

• Interest in learning about new technology and software • Interest in the law • Positive attitude and problem-solving skills • Ability to work on cross-functional teams and contribute to broader outcomes, particularly those focused on positive customer experiences • A law degree or formal legal educational background is strongly preferred • Significant experience working in legal technology or for another SaaS company in a customer-facing role is ideal • Experience working with HighQ Collaborate • Experience working with Contract Express

🏖️ Benefits

• Flexible work arrangements, including work from anywhere for up to 8 weeks per year • Flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Two paid volunteer days off annually • Opportunities to get involved with pro-bono consulting projects and ESG initiatives • Career development, continuous learning, and skills development through Grow My Way programming • Supportive workplace policies through Flex My Way • Flexible work environments