Core CSM

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SugarCRM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

💼 Consulting

📣 Marketing

☁️ SaaS

💰 Private Equity Round on 2018-08

Consulting • Marketing • SaaS

SugarCRM is a leading provider of customer relationship management (CRM) software that caters to B2B manufacturers and other industries. The company offers solutions designed to streamline complex sales cycles and improve customer service through advanced automation and AI-powered insights. SugarCRM provides a unified view of customer data, helping businesses enhance their decision-making processes and predict sales performance. Their platform supports integrations with modern and legacy systems, accommodating various business needs. SugarCRM also delivers services in marketing automation and revenue intelligence, making it a comprehensive CRM choice for businesses seeking to improve productivity and customer engagement.

📋 Description

• Support a global, pooled book of business to manage renewals and upsell opportunities • Support all post-sales activities to help customers achieve maximum value from their Sugar investment • Secure renewals and help drive product and user expansions • Meet and ideally exceed team growth sales goals • Meet and ideally exceed the team renewal rate target of 83%, accurately forecasting and closing renewal opportunities on time • Leverage digital-first and 1:many strategies to engage at-risk customers, drive adoption, and build expansion pipeline • Document and manage sales and renewals pipeline in the CRM application daily with 100% accuracy • Partner with the channel to drive joint opportunities to close • Drive customer advocacy through references, case studies, and event participation

🎯 Requirements

• 2 years of prior CSM, BDR or sales experience • 1 year or more experience working with a CRM system • Proven ability to manage to a defined plan with stated quarterly objectives • Strong presentation, written and verbal communication skills • Fluent English speaking skills

🏖️ Benefits

• UK Pension Scheme • Private medical and dental insurance • Health &Wellness Reimbursement Program • Unpaid sabbatical leave • Educational Resources - Career & Personal Development Program • Various discount programs (i.e. travel, virtual exercises classes, etc.) • Many opportunities to learn, excel and grow your career