Customer Success Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vantor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎖️ Defense

📦 Logistics

💼 Consulting

Defense • Logistics • Consulting

Vantor is a spatial intelligence company that builds an AI-ready "living globe" and a commercial imaging satellite constellation to unify sensor data across space, air, and ground. It provides software platforms and products for real-time tasking, sensor orchestration, high-resolution basemaps, radar and optical imagery, and autonomous ISR capabilities used by defense, intelligence, government, and commercial customers.

📋 Description

• Build trusted relationships with customers and act as their primary point of contact throughout their journey with Vantor • Ensure customers achieve desired business outcomes, maximise platform adoption, and realise long-term value • Manage a portfolio of customers, driving product adoption, customer health, contract renewals and expansion opportunities • Lead customer onboarding, implementation and user enablement • Monitor customer usage, success metrics and KPIs, providing regular reporting and recommendations • Oversee release schedules and readiness • Work cross-functionally with Sales, Engineering, Product and Support to solve complex customer issues • Act as the “Voice of the Customer” within Vantor • Develop understanding of customers’ business, operational processes and strategic objectives • Identify upsell, cross-sell and additional services opportunities with Sales

🎯 Requirements

• Relevant degree or equivalent experience • At least 3 years' experience in Customer Success or Account Management • Knowledge of Geographic Information Systems (GIS), remote sensing or imagery solutions • Excellent written and verbal communication skills • Strong organisational and stakeholder management skills • Experience working with Defence, Government or Intelligence organisations • Experience with SaaS or enterprise software platforms • Ability to travel internationally (up to 20%)

🏖️ Benefits

• Ability to travel internationally (up to 20%) • Equal opportunity, inclusive workplace • Environment where team members feel respected, valued, and encouraged to share their ideas