Clinical Success Manager – EMEA

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Accuray

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🏭 Manufacturing

🏥 Healthcare

💊 Pharmaceuticals

💰 Post-IPO Debt on 2016-01

Manufacturing • Healthcare • Pharmaceuticals

Accuray is dedicated to creating innovative radiotherapy cancer treatments. They focus on expanding the curative power of radiation therapy, particularly in the fields of oncology and medical devices, with specialized technologies like CyberKnife, Radixact, and TomoTherapy. Accuray aims to improve as many lives as possible through their advanced radiosurgery and radiation therapy solutions.

📋 Description

• Own and develop installed base accounts as the primary point of contact to improve long-term customer success and satisfaction • Build and maintain trust-based relationships with clinical, technical, and executive stakeholders • Collaborate with Product Development, Marketing, Training, Clinical Applications, Physics Support, and Service teams • Communicate customer and potential-customer feedback internally to guide processes • Bridge customers and internal teams to ensure seamless execution and high customer satisfaction • Support success for first-in-country product implementations • Drive installed-base revenue growth through upgrades, service offerings, and new business opportunities • Support the full sales cycle from opportunity identification through deal closure • Collaborate with regional business, business management, and regional service leaders on trade-in, trade-up, service purchases, contract negotiations, and renewals • Conduct customer visits and co-deliver presentations and demonstrations translating complex solutions into clinical and business value • Support workshops and on-site engagements • Identify and escalate customer needs, challenges, competitive developments, and market insights • Liaise between key opinion leaders and company medical affairs • Record customer interactions and projects in the CRM system • Maintain up-to-date expertise to provide customer guidance • Attend key meetings and trade shows such as ESTRO to strengthen brand presence, capture market insights, and develop prospect relationships

🎯 Requirements

• Strong clinical background in radiotherapy, oncology, medical physics, or related field • Proven experience in a customer-facing role with commercial exposure (sales, account management, or similar) • Demonstrated ability to drive business within an installed base and develop new opportunities • Excellent communication and presentation skills, with the ability to convey complex concepts in a compelling way • Natural ability to build relationships, influence stakeholders, and create customer trust • Self-driven, proactive, and comfortable operating with a high level of autonomy and accountability • Hands-on experience with complete product portfolio • Fluent in local languages of the regions covered • Ability to travel up to 50% of the time within the assigned territory • Must provide proof of permanent authorization to work in the country of application without sponsorship

🏖️ Benefits

• Inclusive and collaborative work environment • Equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status