Partner Success Manager

🕒 August 22

🇬🇧 United Kingdom – Remote

💵 £65k - £75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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Actionstep

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

☁️ SaaS

💰 Venture Round on 2020-09

Legal • SaaS • Legal Services

Actionstep is a modern, adaptable law firm management platform that provides midsize law firms with tools to transform their practices into top-performing businesses. With features like document automation, client intake, workflow automation, and comprehensive legal accounting, Actionstep helps firms work efficiently, delight clients, manage profitability, grow sustainably, and oversee operations. The platform incorporates AI to streamline legal processes, improve time capture, client intake, filing, and administration, while safeguarding client and firm data. Actionstep supports various areas of law practice such as bankruptcy, family, and litigation law, and integrates with Microsoft Office 365 to enhance productivity across legal operations.

📋 Description

• Manage the day-to-day relationship with a portfolio of key UK partners, focusing on quality, certification compliance, growth, and customer satisfaction • Run regular operating rhythms with partners, including touchpoints, check-ins, and reviews • Maintain partner scorecards tracking certification compliance, on-time implementation delivery, customer CSAT/NPS, and partner health and risk indicators • Identify at-risk partners and work with the UK Partner Director and SMEs on intervention and escalation plans • Support onboarding of new UK partners and develop mutual success plans • Collaborate with Partner Enablement, Partner Project Operations, and Customer Success to ensure seamless hand-offs and aligned client outcomes • Improve partner enablement, training, and certification paths with Services and Enablement teams • Identify and nurture advocacy partners for case studies, speaking opportunities, co-marketing, and references • Share partner and delivery feedback with partner and services teams • Report regularly on partner delivery performance, risks, and opportunities to the UK Partner Director and Partner Enablement • Own KPIs including consulting partner retention and growth, certification compliance, CSAT/NPS, and partner health score • Report to the Global Manager of Partner Success while working closely with the UK Partner Director and global partner functions

🎯 Requirements

• 4–6 years in partner/account management, customer success, or professional services delivery in a B2B SaaS company • Experience managing partner or client relationships directly, ideally in a delivery or implementation context • Experience working within a partner success, channel, or professional services function • Comfortable using scorecards, performance metrics, and delivery frameworks to manage third-party partners or service providers • Good commercial awareness, with an understanding of partner-sourced or influenced revenue • Strong communication, presentation, and stakeholder-management skills • Comfort working across teams and time zones in a fast-paced, changing environment • Technical aptitude and ability to speak credibly about software implementation methodologies • Based in the UK with the right to work in the UK, and willing to travel within the UK and occasionally internationally as needed • Previous experience managing systems integrators, consulting partners, or implementation partners in the SaaS industry (strongly preferred) • Direct experience in the legal tech (LegalTech) or professional services automation space (strongly preferred) • Familiarity with law firm operations, client accounting, or legal practice management workflows (strongly preferred) • Hands-on experience with partnership tools such as Planhat, LearnUpon, Salesforce PRM, or similar (strongly preferred) • Experience with tools like Asana and support platforms (Zendesk, Freshdesk) (strongly preferred)

🏖️ Benefits

• Flexible, remote-first working • Unlimited leave • Optional London offices in WeWork • Pension contributions • Private medical insurance • Dental insurance • Life insurance