Customer Success Manager I

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Teamworks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $235M Series F - Teamworks on 2025-06

Consulting • Healthcare • Logistics

Teamworks is a SaaS "Operating System for Sports" that unifies communication, roster and personnel management, scheduling, performance, coaching, compliance, inventory, nutrition, and other operations for professional, collegiate, Olympic/NGB, and military/tactical teams. The platform centralizes workflows, file sharing, automated processes, and AI-driven analytics (Teamworks Intelligence) to inform talent acquisition, roster construction, athlete evaluation, and game strategy. Teamworks serves thousands of teams and hundreds of collegiate departments and professional organizations worldwide, helping organizations coordinate staff and athletes, streamline operations, and improve performance.

📋 Description

• Position Teamworks for continued growth in Italy and Southern Europe, contributing to company strategy based on market knowledge and aligning go-to-market plans and growth strategies with industry needs • Own the end-to-end customer relationship for a growing book of accounts across Italy and Southern Europe • Lead Hub implementations delivered entirely in Italian, partnering with Product Success on non-Hub products • Analyze customer data, draw insights to inform account success, and identify opportunities to increase engagement and drive value • Drive renewals and account health in line with the team's 96.5% renewal track record • Partner with a dedicated Italian-speaking Account Executive on demos and cross-sell opportunities while owning the post-sale relationship • Build in-person customer relationships across the region through regular on-site customer visits • Help turn regional customer trust into long-term, renewing customers

🎯 Requirements

• Fluent in both Italian and English, spoken and written • Based in the UK • Willingness to frequently travel to Italy • Hands-on experience working within a professional sports organization or club • Strong project management abilities • Data literacy • Strong communication abilities to translate technical concepts for coaches, medical staff, and administrators • Data-driven mindset with a passion for customer experience • Strong leadership and communication skills to guide professional sports organizations through software adoption • Previous experience living and working in Italy, existing relationships, or regional market knowledge preferred as an advantage • Experience specifically within professional football is an advantage • Prior experience using Teamworks products, ideally Hub, or strong working familiarity with the Teamworks suite is an advantage • Must have the legal right to work in the indicated location without employer sponsorship now or in the future

🏖️ Benefits

• £47K–£63K base salary range • Equity • Commission • Opportunity to shape Teamworks' presence in Italy and Southern Europe • Real autonomy in a ground-floor growth-market opportunity • Career advancement opportunities • Opportunities to contribute to game-changing innovations • Opportunities to build long-term financial security • Equal opportunity employer • Reasonable accommodations for candidates with disabilities during the hiring process