Customer Success Manager

🕒 August 7

🌐 United Kingdom, Germany – Remote

🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Serve as the post-sales primary point of contact for customers. • Lead customer engagements across onboarding, implementation, and adoption. • Work with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to onboard and support customers. • Build customer relationships, drive outcomes and adoption, and deliver time-to-value. • Drive business success planning with customers and pre-sales/post-sales teams. • Provide thought leadership on change management for large, scaled rollouts. • Support the full Business Value Realization cycle so customers can demonstrate and prove value internally. • Act as the voice of the customer and advocate for customer needs internally. • Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly. • Develop hands-on technical knowledge of Chainguard and stay current with industry trends, features, and best practices. • Educate customers on product features, best practices, and security principles with the Edu team. • Build relationships with customer stakeholders from technicians to CISOs. • Partner with Sales on renewals and expansions while minimizing churn risks.

🎯 Requirements

• 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams — Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support. • Relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle. • Ability to take full ownership of a customer portfolio and act with a high level of autonomy. • Ability to make key decisions to drive effective customer outcomes, manage escalations and conflicts, and advocate to internal teams. • Entrepreneurial mindset and ability to build new processes or practices. • Commitment to continuous personal and professional development. • Driven, high emotional intelligence, and strong priority management skills. • Previous early-stage startup experience strongly preferred. • Passion for technology and cybersecurity strongly preferred. • Relevant hands-on technical experience in cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, or software development lifecycle strongly preferred.

🏖️ Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Receive stock options upon hire and promotion. • Participate in secondary offerings and have 10 years to exercise your options. • 100% covered health, vision and dental insurance premiums for you and your dependents. • ∞ Flexible Time Off. • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout the child's first year.