Customer Success Manager

🔥 0 minutes ago

🌐 United Kingdom, Germany – Remote

🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Serve as the post-sales primary point of contact for customers • Lead customer engagements across onboarding, implementation, and adoption • Drive business success planning and align requirements, goals, and challenges with customers and internal teams • Provide thought leadership on change management for large, scaled rollouts • Support the full Business Value Realization cycle so customers can demonstrate and prove value internally • Act as the voice of the customer and advocate for customer needs within the organization • Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly • Develop hands-on technical knowledge of Chainguard and help customers optimize product use • Educate customers on product features, best practices, and security principles with the Edu team • Build relationships with customer stakeholders from technicians to CISOs • Work with sales teams to renew and expand customers while minimizing churn risks

🎯 Requirements

• 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams • Experience in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support • Domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle • Ability to take full ownership of a customer portfolio and work autonomously • Ability to make key decisions driving customer outcomes and manage customer escalations and conflicts • Entrepreneurial mindset and ability to build new processes or practices • Commitment to continuous personal and professional development • Strong emotional intelligence and priority management skills • Previous early-stage startup experience strongly preferred • Passion for technology and cybersecurity strongly preferred • Hands-on technical experience with cloud computing environments, containers, Linux, Supply Chain Security, DevSecOps, AppSec, security infrastructure, regulatory compliance requirements, vulnerability management, or software development lifecycle strongly preferred

🏖️ Benefits

• Work remotely with team meetup opportunities • Bi-annual destination summits • Monthly stipend for coworking spaces, phone and internet costs • Stock options upon hire and promotion • Participation in secondary offerings • 10 years to exercise stock options • 100% covered health, vision and dental insurance premiums for you and your dependents • Flexible time off • 18 weeks paid parental leave for birthing parents • 12 weeks paid parental leave for non-birthing parents • Option to use parental leave all at once or throughout the child's first year