Client Success Manager

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TAC Insights

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

📱 Media

📚 Education

B2B • Media • Education

<TAC Insights> is a global events and content company focused on the SAP ecosystem, organising industry conferences, webinars, and producing sector-specific thought leadership to educate and connect SAP professionals and partner communities. For over twenty years they have delivered in-person and virtual events, curated knowledge hubs, and facilitated networking and learning to help organisations maximize their SAP investments.

📋 Description

• Act as the primary point of contact for sponsors from contract signature through post-event reporting • Help sponsors understand and maximise their event investment • Support successful execution of campaigns and activations • Drive sponsor attendance and engagement • Facilitate valuable introductions and meetings with a white glove service for key partners • Help sponsors navigate event platforms and technologies • Support sponsors in achieving measurable business outcomes • Translate sponsor expectations into operational and systems requirements • Collaborate with Sales, Marketing, Production, Event Delivery and Systems to deliver a seamless sponsor experience

🎯 Requirements

• Experience in client/customer success in events, account management, event operations, sponsorship fulfilment, or project management • Excellent communication and relationship-building skills • Strong organisation and attention to detail • Proactive, solutions-focused mindset • Commercial awareness and customer empathy • Confidence working across multiple stakeholders and projects • Fluency in AI and embedding AI into daily work • Experience with HubSpot • Experience with event technology platforms, hosted meetings programmes, executive briefings, or high-touch client service environments

🏖️ Benefits

• Flexible hybrid and remote working • A genuine commitment to work-life balance • Private healthcare and critical illness coverage • 26 days annual leave, rising to up to 30 days with each year of service • Birthday day off • Summer half day Fridays • Holiday buy / sell scheme • Career growth in a fast-growing business • International travel • The chance to work with some of Europe's most recognised technology brands • Competitive rates of pay • Opportunities for travel • Additional employee perks such as summer hours, hybrid working and team get togethers