Mid-Market Customer Success Manager

🕒 May 14

🇬🇧 United Kingdom – Remote

💵 €45k - €105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 76%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Implement, train, and support adoption of Ashby with customers across the EMEA region • Help grow Ashby’s High Touch Mid-Market Customer Success function • Build trusted customer partnerships and help customers realize measurable value throughout the customer lifecycle • Manage a book of approximately 60 mid-market customers exceeding $1.5M in total ARR • Develop relationships across a broad set of stakeholders • Support customer adoption and retention • Collaborate with Sales, Marketing, Product, and Operations • Become a product and domain expert in Ashby’s recruiting and hiring software • Tailor training and product walkthroughs to customer challenges • Provide customer feedback to internal stakeholders and inform product roadmap value • Prioritize time across varied customers to maximize impact • Navigate technical details, advanced configurations, and data workflows • Support workflow changes and explain complex reports and processes • Maintain internal operations such as real-time CRM updates

🎯 Requirements

• At least two years of Customer Success experience in B2B SaaS • Experience supporting adoption and long-term optimization of complex technologies • Experience managing approximately 60 mid-market customers and more than $1.5M in total ARR • Experience developing relationships across a broad set of stakeholders • Experience working cross-functionally with Sales, Marketing, Product, and Operations • Experience becoming a product and industry expert in a customer success role • Ability to tailor training and product walkthroughs to customer challenges • Experience with technically complex products • Strong curiosity and ability to understand technical details • Clear communication and ability to explain complex concepts simply • Strong listening skills and ability to provide the voice of the customer • Ability to prioritize effectively across a large, varied customer book • Ability to navigate advanced configurations and data workflows • Teaching and training ability • Detail orientation, crisp follow-up, and real-time CRM updates • Ability to use tools and technology effectively • Data-driven approach to improving work

🏖️ Benefits

• 10-year exercise window for stock options • Unlimited PTO • Twelve weeks of fully paid family leave • Generous equipment, software, and office furniture budget • $100/month education budget; more expensive items such as conferences covered with manager approval • Private medical insurance, dependent on your region • High-quality work environment focused on avoiding quick hacks • Equity