Customer Success

Job not on LinkedIn

🕒 July 31

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 47%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• Own technical depth and commercial outcomes for strategic customers across the UK & Ireland region • Analyze how customers deploy ElevenLabs across web, mobile, and their systems • Identify customer problems proactively and develop end-to-end solutions • Drive renewals, expansion, and cross-sell for a defined book of business • Run onboarding, enablement, and growth across ElevenLabs' platform, speech models, creative tools, and Agents • Advise customers on production deployment and analyze usage and performance data • Own targets including Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion • Identify expansion opportunities and own renewals and upsells end to end • Collaborate with Sales, Engineering, Product, Marketing, and CS leadership to turn technical wins into revenue

🎯 Requirements

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region • Proven experience owning and managing a defined Book of Business • Fluent in English • Proven experience working across the UK & Ireland market, including knowledge of its landscape and cultural nuances • Familiarity and experience with building and deploying AI agents • Strong builder mindset and ability to innovate across a full region or market to drive revenue outcomes • Familiarity and experience with API integrations and navigating SDKs • Proven experience working cross-functionally with Sales, Engineering, Product, and Marketing teams • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals • Excellent problem-solving, technical, and analytical skills • Strong communication and interpersonal skills, with ability to build and maintain customer relationships at all organizational levels • Self-motivated and able to work independently in a remote or distributed team environment

🏖️ Benefits

• Annual discretionary professional development stipend • Annual discretionary stipend for meeting colleagues • Annual company offsite • Monthly co-working stipend for employees not near a main hub • Remote-first work arrangement • Equal opportunity employment