Customer Success Manager

🔥 0 minutes ago

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• This is a builder's role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across the UK & Ireland region, sitting at the intersection of product, engineering, and revenue. • You'll get ahead of the problem. You'll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. • You'll run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents. • You'll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving. • You'll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. • You'll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

🎯 Requirements

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region • Proven experience of owning and managing a defined Book of Business • Fluent in English • Proven experience working across the UK & Ireland market. Knowledge of the landscape and cultural nuances • Familiarity and experience with building and deploying AI agents • Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs • Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization • Self-motivated and able to work independently in a remote or distributed team environment

🏖️ Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.