Customer Success Manager

🔥 4 hours ago

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Revvity

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

📋 Description

• Serve as the primary customer point of contact for post-sale success and act as a trusted business and technical advisor to customer stakeholders • Track and monitor solution adoption, license utilization, and usage trends, identifying risks and opportunities to increase customer value • Drive customers toward best-practice usage and measurable outcomes from Revvity Signals platforms • Coordinate Revvity Signals' response to customer needs across Product, Services, Support, Sales, and Cloud teams • Partner with Professional Services to oversee implementations, enhancements, and project delivery • Collaborate with Product Management on roadmap discussions, feature feedback, enhancement requests, and defect prioritization • Support Account Management and Sales by identifying growth opportunities, expansion use cases, and renewal risks • Maintain clear ownership boundaries across teams • Ensure proactive communication with customers and internal stakeholders regarding engagement status, risks, and priorities

🎯 Requirements

• Bachelor's degree in a scientific discipline (Chemistry, Biology, Chemical Engineering, Materials Science, or related field) or equivalent relevant experience • 5+ years of experience in a software environment, preferably enterprise or SaaS-based platforms • 3+ years of customer-facing experience in Customer Success, Professional Services, Consulting, or Presales roles • Ability to engage effectively with technical and scientific users at multiple organizational levels • Strong analytical, troubleshooting, and problem-solving skills • Ability to navigate complex customer environments • Willingness to travel up to approximately 20% as required to support customer engagements • Preferred experience supporting life sciences, pharmaceutical, biotech, or industrial chemical customers • Ability to collaborate across cross-functional, time-sensitive teams • Strong written and verbal communication skills • Ability to deliver compelling customer presentations