Sales and Customer Success Manager

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iTS: Info Technology Supply Ltd.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

iTS: Info Technology Supply Ltd. is a UK-based IT and print solutions provider with more than 35 years’ experience delivering software and hardware to organisations and resellers. The company develops and maintains in-house software (including cloud IDP and management platforms), supplies print/copy/scan hardware, and offers managed print services, document processing, classroom and desktop management, and reseller support across sectors such as education, libraries, legal and finance. iTS combines global reach with local expertise and focuses on B2B partnerships and reseller channels.

📋 Description

• Own the full customer journey from qualified lead through renewal and expansion • Define handoff processes between Business Development, Technical Consulting, and Customer Success • Maintain pipeline visibility and produce accurate revenue forecasts for leadership • Identify and pursue upsell and cross-sell opportunities within the existing customer base • Manage and develop a team across Business Development, Technical Consulting, and Customer Success • Set individual KPIs and run regular performance reviews • Build accountability, collaboration, and continuous improvement across the team • Coach the Business Development Executive on complex or high-value deals • Personally lead senior prospect conversations for strategic accounts • Ensure CRM discipline and consistent sales methodology • Own renewal rates and Net Revenue Retention across the product portfolio • Oversee customer health and manage at-risk account escalations • Feed customer insights to Product Managers • Partner with Marketing Operations on renewal communication and re-engagement campaigns • Collaborate with Marketing Product Managers on ICP, target verticals, and sales enablement • Share commercial intelligence to inform product roadmap priorities • Align messaging and positioning for consistent go-to-market execution

🎯 Requirements

• 2–4 years in B2B SaaS commercial roles • At least 2 years managing a team • Proven track record in new business acquisition and customer retention, with measurable outcomes • Background in education, legal, corporate, or document management sectors is a strong advantage • Strong CRM proficiency, including webCRM or equivalent • Experience driving team-wide CRM adoption • Understanding of SaaS metrics including ARR, NRR, CAC, LTV, churn rate, and customer health scoring • Comfortable using pipeline data to produce clear, reliable forecasts • Confident communicator able to present to leadership and engage with senior customers • Hands-on and self-sufficient • Data-driven approach grounded in CRM evidence • Comfortable building processes in a transformation environment • Degree in Business, Technology, or a related field preferred but not essential

🏖️ Benefits

• Performance-based compensation with a variable component tied to measurable results • A role with real scope where you will shape the commercial function for ITS’s growing SaaS portfolio • Direct influence on revenue outcomes with strong leadership team support • An established customer base and proven products as your foundation • Collaborative team with a family spirit • Personal development opportunities