Senior Coupa Pay Success Manager

🕒 August 17

🇬🇧 United Kingdom – Remote

💵 £65k - £91.7k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Drive customer growth and adoption of Coupa Pay Virtual Cards, Digital Payments, and Working Capital Solutions / Early Pay Discounts • Demonstrate the full Coupa platform and explain how it meets customer business needs • Create and own adoption strategy plans with large, strategic customers • Coordinate Coupa partners and colleagues to execute customer strategies • Help customers establish measurable success goals linked to business objectives • Engage customers in strategic conversations about longer-term business needs and best practices • Analyze and report customers’ Pay opportunities for virtual cards, bank transfers, and working capital / early pay discount solutions • Build partnerships with customers, Coupa Pay partners, suppliers, and Coupa colleagues • Meet customers in person via occasional travel • Provide Coupa platform demonstrations and training

🎯 Requirements

• Minimum 10–15 years’ experience working directly with large, enterprise clients to drive customer success • 10+ years’ experience in payments or systems applications • Deep domain expertise in Payments and/or Procurement systems • Extremely strong client management skills • Experience working with customers toward rapid, successful go-live and adoption • Experience with Software as a Service is a plus • Experience with Coupa BSM and financial payment, accounting, source-to-pay, or procurement software is a plus • Previous sales or lead consulting experience with Coupa, Tipalti, Nvoicepay, Bill.com, Ariba, Concur, NetSuite, Workday, Oracle, or SAP is a predictor of success • Strong written and verbal communication skills • Experience configuring and delivering software demonstrations is strongly preferred

🏖️ Benefits

• Two designated company-wide paid wellness days off each year • Paid day off on your birthday or another day within your birthday month • 40 hours of paid volunteer time off annually • Free, confidential, 24/7/365 Employee Assistance Program counseling and resources • Business travel protection through Zurich Travel Assist, including medical, safety, pre-trip planning, and emergency support • Monetary referral bonuses for successful referrals • Comprehensive medical/dental insurance • Retirement/pension plans • Life or accident protection