Customer Success Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dot Compliance

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

💰 $17.5M Series B on 2024-04

Healthcare • Consulting • Biotechnology

Dot Compliance is an industry leader in developing AI-powered electronic Quality Management Systems (eQMS) tailored for the life sciences sector, including pharmaceutical, biotechnology, and medical device industries. Their platform simplifies and accelerates compliance and quality management processes, enabling organizations to innovate faster while ensuring regulatory adherence. With a focus on efficient document management, change management, and risk management, Dot Compliance utilizes advanced AI technology to provide actionable insights for quality assurance and operational excellence.

📋 Description

• Build and nurture multi-threaded relationships with executive sponsors and division leads at VP/Director level • Conduct structured Executive Business Reviews aligned with customer business goals • Own Net Retention Rate across the account portfolio • Proactively mitigate renewal risks and lead strategic contract renewal discussions • Identify cross-functional expansion opportunities • Develop tailored joint success plans, change management strategies, and value realization metrics • Drive adoption across complex, regulated operational environments • Monitor portfolio usage patterns, operational health scores, and organizational changes • Ensure long-term platform integration and customer satisfaction • Serve as the internal advocate and Voice of the Customer for key accounts • Drive strategic initiatives and handle account escalations • Contribute to scaling Customer Success frameworks, best practices, and playbooks across the global team

🎯 Requirements

• 5+ years of experience in a Customer Success Management role • Excellent written and oral communication skills in English • Strong technical orientation • Ability to learn new software quickly independently • Exposure to AI tools beneficial • High social skills • Team-player mentality • Excellent presentation abilities • Ability to excel in a global hyper-growth, start-up environment • Proactive approach to problem-solving • Salesforce administration or development experience preferred • Previous exposure to the Life Science industry, QA, or software validation preferred • Willingness and ability to quickly master the life sciences domain if lacking prior experience

🏖️ Benefits

• Customer success-oriented team environment • Opportunity to learn innovative cloud technologies • Opportunity to work in a growing and dynamic team • Additional languages valued as a plus (not essential)