Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Notabene

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

⚖️ Legal

📋 Compliance

Consulting • Legal • Compliance

Notabene is a company that provides comprehensive crypto compliance solutions, specializing in the FATF's Crypto Travel Rule. It offers a robust pre-transaction decision-making platform designed to identify and stop illicit activities before they occur. Notabene's SafeTransact platform integrates various compliance tools for end-to-end transaction verification, counterparty sanctions screening, and self-hosted wallet identification. The company also operates an expansive global network of VASPs, facilitating secure data transfers and compliance across multiple jurisdictions. Notabene is highly regarded for its enterprise-grade security and privacy measures, ensuring safe and compliant crypto transactions for its clients.

📋 Description

• Own the post-sales journey, including onboarding, adoption, business reviews, renewals, and upsells • Run renewals and upsells, including pricing negotiations and conversations with economic buyers • Guide customers through Travel Rule programmes and stablecoin payment products • Support customer integration teams with API documentation, test calls, transaction and webhook data, and integration diagnosis • Monitor usage, engagement, and risk signals and act before renewal issues arise • Identify growth opportunities across adjacent customer teams, entities, and products • Work with Sales on net-new opportunities • Build relationships across customer compliance, operations, and engineering teams • Bring customer and competitor insights to product, sales, and marketing • Maintain current records in HubSpot • Participate in some on-call duty outside office hours

🎯 Requirements

• Based in EMEA and able to cover customers across the region • Around 5 years in Customer Success or Account Management at a crypto, fintech, regtech SaaS company, or another complex technical market, managing a personal customer book • Experience running renewals and upsells, negotiating pricing, and owning commercial conversations • Ability to work through API documentation, read requests and responses, and diagnose integration behavior • Experience with mid-market and enterprise customers • Experience across the full customer lifecycle, from onboarding through expansion • Exposure to compliance-driven or regulated environments • Ability to work autonomously, own details, and operate without established processes • Nice to have: Travel Rule, stablecoin payments, or digital asset compliance experience • Nice to have: Experience with banks and regulated financial institutions entering digital assets • Nice to have: Experience building Customer Success processes and playbooks from scratch