Customer Success Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DataCore Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

DataCore Software is a company specializing in software-defined storage solutions designed to enhance the flexibility and efficiency of data storage for various IT environments. Their offerings include products for SAN, HCI, block storage, object storage, and Kubernetes storage, catering to businesses aiming to modernize their data centers. DataCore emphasizes cybersecurity, business continuity, disaster recovery, and edge security in their solutions, ensuring compliance with standards like NIS 2. The company also incorporates AI-enabled storage to improve data management and cost efficiency. DataCore's technology is utilized by over 10,000 customers, ranging from SMBs to large enterprises, to achieve higher performance, cost savings, and uninterrupted data access.

📋 Description

• Own full commercial responsibility for an assigned portfolio of existing DataCore customers, including renewals, retention, and account growth • Manage a high volume of renewal contacts daily via outbound phone and email • Drive quarterly renewals to closure and secure future renewals ahead of schedule • Achieve revenue-based quota through renewals and expansion business, including multi-year renewals, additional capacity, and new products • Identify churn risk and deploy commercial actions to retain and grow accounts • Generate expansion revenue through upsell and cross-sell across the DataCore and PixitMedia product catalog • Build and maintain customer relationships in partnership with the field Sales organization • Collect customer testimonials and references for sales and marketing efforts • Partner with Sales, Pre-Sales, and Operations on at-risk or late renewals • Liaise between customers and Order Management, Technical Customer Support, Marketing, and Sales to resolve concerns • Maintain accurate Salesforce customer data, activity records, call/meeting transcripts, reports, and forecasts • Identify customer requirements and roadblocks and drive deals to on-time closure • Resolve product or service issues by clarifying complaints, determining root cause, and following up on resolution • Provide feedback on customer service process efficiency

🎯 Requirements

• Bachelor's degree or equivalent • 3–5 years of experience in a similar role within the IT/SaaS industry • Demonstrated track record in sales and growing an existing customer base through upsell and cross-sell • Hands-on experience with Salesforce or a similar CRM strongly preferred • Excellent verbal and written communication skills in English; additional languages a plus • Proven success building and maintaining relationships with external customers and channel partners • Strong hunting sales mentality with a track record of overachieving revenue targets in a fast-paced, quota-carrying environment • Proactive and solution-oriented, consistently bringing new ideas to grow and protect the customer portfolio • Ability to manage a high volume of outbound calls and email communication • Ability to collaborate with and back up colleagues across Customer Success, Sales, and Pre-Sales • Excellent interpersonal, negotiation, and organizational skills • Sound judgment and decision-making ability, operating independently on transactional matters without direct supervision • Ability to sit or stand for extended periods, operate standard computer and lab equipment, and communicate effectively via phone, video, and in person

🏖️ Benefits

• Fully remote work arrangement • Occasional travel to customer sites may be required • Reasonable accommodations in accordance with the Americans with Disabilities Act (ADA)