Customer Success Manager

🔥 57 minutes ago

🇬🇧 United Kingdom – Remote

💵 £50k - £55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Griffin

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏦 Banking

💳 Fintech

🔌 API

Banking • Fintech • API

Griffin is a UK-authorised bank and Banking-as-a-Service (BaaS) platform that enables businesses to embed bank accounts, payments, safeguarding/client-money accounts, savings, and KYC/Verify functionality into their products via a purpose-built REST API and developer sandbox. The company combines regulated banking infrastructure with API-driven developer tools to support fintechs and businesses building payments, payroll, proptech, wealthtech and other financial products, while operating under PRA and FCA oversight.

📋 Description

• Own a book of customers and be accountable for customer delight, retention and commercial growth • Develop deep product and systems expertise to support and advocate for customers • Understand customer challenges and help resolve them • Work with implementation teams to ensure smooth onboarding and faster time-to-value • Identify upsell and cross-sell opportunities to drive revenue growth • Improve processes and use AI to optimise the customer experience • Build trusted customer relationships and deliver measurable retention and account-growth improvements • Provide customer insight and help shape Griffin’s customer-success approach

🎯 Requirements

• 2-3 years' experience in B2B customer success or account management • Financial services or fintech experience is a bonus, not a requirement • Excellent time management skills and experience handling competing priorities while consistently delivering results • Demonstrated success in customer retention and account expansion • Strong relationship-building skills across external and internal stakeholders • Comfort adopting new software tools for document drafting, collaboration and communication • Strong writing skills; ability to contribute clear and readable documentation • Legal right to work in the UK

🏖️ Benefits

• Discretionary commission • Remote-first flexibility: Work from anywhere in the UK • Work from abroad: Up to 20 days a year • 25 days' holiday, bank holidays and a winter break • Share options • Auto-enrolment into the Penfold pension scheme • Private medical insurance with Bupa, including family cover • Life insurance with AIG • 1:1 coaching and therapy sessions through Oliva • Enhanced parental leave with up to 6 months on full pay after two years' service • Claude subscription and access to other premium AI tools • Support creating a comfortable and effective work-from-home environment