Customer Success Manager

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

💵 £100k - £110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SecurityScorecard

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $180M Series E on 2021-03

Consulting • Healthcare • Insurance

SecurityScorecard is a company that focuses on cybersecurity and risk management. It provides solutions for supply chain detection and response, third-party cyber risk management, and external attack surface management. By leveraging AI and security ratings, SecurityScorecard helps organizations improve their cybersecurity postures and manage risks effectively. The company's platform allows for monitoring and remediation of vulnerabilities, collaboration with vendors, and compliance with regulatory mandates. SecurityScorecard serves a diverse range of industries, including public sector, technology, healthcare, financial services, and more. Its comprehensive suite of tools and services, such as Security Ratings and MAX, empower organizations to proactively manage cyber risks and enhance their overall security structures.

📋 Description

• Drive the organization's strategy and tactical execution, aligning customer conversations to cybersecurity and risk management objectives • Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains • Drive retention and expansion within the account portfolio, including accurate forecasting and collaboration with internal sales teams • Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement • Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices • Share insights and solutions with peers to tackle new customer challenges and drive team success • Represent the voice of the customer in product feedback and service delivery discussions • Build and nurture relationships across the client organization, from daily users to C-suite, through individual and group settings • Facilitate executive-level connections to foster account growth

🎯 Requirements

• Bachelor’s degree • 5+ years in account management, customer success, technical account management, or a similar customer-facing role • Strong written and verbal communication skills • Meticulous organizational skill • Solid understanding of cybersecurity or third-party risk management practices • Strong technical aptitude • Ability to quickly grasp platform capabilities from the customer’s perspective • Cyber insurance experience preferred • Proven success developing and expanding relationships with customer stakeholders, including executives • Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives and renewals • Ability to proactively identify customer needs and drive outcomes aligned with business goals • Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management • Must not require immigration sponsorship for this position

🏖️ Benefits

• Competitive salary • Stock options • Health benefits • Unlimited PTO • Parental leave • Tuition reimbursements • Annual performance-based incentive compensation awards • Equity • Reasonable accommodations for qualified individuals with disabilities