Senior Manager, Rider Communications & Partnerships

🕒 May 7

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

💰 Account Manager

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Deliveroo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-08

B2C • eCommerce • Food Delivery

Deliveroo is a food delivery service that partners with restaurants, takeaways, supermarkets, and shops to bring a wide variety of meals directly to customers' doors. Users can easily track their orders and receive notifications about their delivery in real-time, ensuring a quick and efficient service. Deliveroo also offers options for workplaces and provides gift cards, making it a versatile choice for dining occasions.

📋 Description

• As the Rider Communications & Partnerships Lead for the UKI you will own managing our UK & Ireland Rider communication channels via our CRM system Braze, email, SMS, WhatsApp and in-app as well as building and executing our content & partnerships strategy including our Rider Social Media. • Oversee day-to-day tasks such as partnership operations, utilisation, relationship maintenance, building and shipping comms for Riders • Work with Content colleagues from across the EU Deliveroo Org on combined campaigns to ensure joined up execution and the sharing of best practice. • Monitoring impact of Rider partnerships- including the impact on Rider sentiment, cost savings for Riders & impact on Deliveroo operational metrics • Establish and manage digital engagement campaigns and competitions • Own the Rider Social Media channel output, Instagram & TikTok • Approve all outgoing Rider comms to ensure accuracy, tone, and compliance • Build, coach and manage a team that is engaged, inclusive and high performing

🎯 Requirements

• Be creative, energetic, hands on and relentless in execution • Understanding and experience of CRM platforms (ideally Braze) • Exceptional organisational skills and attention to detail • Strong communication and time management skills • Stakeholder management skills - ability to negotiate large scale contracts and get buy-in from senior management from across the business • Strong command of written and spoken English, as well as tone of voice • Strong people management skills - to be able to support, develop and coach your direct reports • Strong business acumen- knowledge of what good looks like for Riders and awareness of the kinds of partnerships they may benefit from

🏖️ Benefits

• Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.