Professional Services Operations Coordinator

🕒 August 25

🇺🇸 United States – Remote

💵 $78k - $98k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Deputy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Deputy is a comprehensive cloud-based workforce management platform that simplifies employee scheduling, timesheets, and HR management in one place. It is used by over 365,000 workplaces in more than 100 countries and is popular among shift workers for its ability to streamline labor management. The platform helps businesses manage labor costs, avoid payroll mistakes, and ensure compliance with labor laws. It offers features such as smart scheduling, shift swapping, time tracking, onboarding, and labor law compliance. Deputy is designed to enhance business efficiency and profitability with tools like AI-powered scheduling and labor forecasting.

📋 Description

• Coordinate with Sales, Implementation, Finance, and RevOps on operational tasks supporting project success, including routing projects, provisioning, and customer transition management • Manage sales-to-implementation customer handovers, ensuring contractual obligations and deliverables are compliant before project start • Ensure complete handover of implementation projects to Customer Success, including auditing consultant project closeout activities • Administer Professional Services tools including Toggl and Asana through project provisioning, template upkeep, permissions management, and systematic archiving • Prepare recurring operational reports and dashboards covering delivery performance, capacity, utilization, backlog, and project health • Maintain process documentation, standard operating procedures, and operational playbooks • Maintain metrics tracking and KPI reporting for Professional Services operations • Use AI-enabled tools, workflow automations, and platform integrations to improve efficiency and data accuracy • Audit operational data, project documentation, and delivery readiness, coordinating corrections to maintain accurate information and compliance

🎯 Requirements

• 3–5 years of experience in Professional Services Operations, Delivery Operations, Project Coordination, or a similar operational support role within a SaaS or technology organization • Expertise in CRM and Project Management software, particularly Salesforce, Toggl, Asana, and PSA systems • Proficiency in Google Sheets or Excel, including capacity trackers, SLA reporting, and operational reporting • Ability to manage routine operational tasks with high autonomy, maintain rigorous data integrity, and meet deadlines • Exceptional communication and interpersonal abilities to engage with stakeholders and uphold data compliance standards • Ability to coordinate multiple cross-functional initiatives simultaneously while maintaining strong attention to detail and operational discipline • Experience preparing operational reports and maintaining data used to support leadership decision-making

🏖️ Benefits

• Flexible work policy • Work-from-home stipend • Employee Share Ownership Plan (ESOP) • Paid parental leave • 401(k) contribution matching • Mental health support with Spring Health • Comprehensive health benefits • Commuter reimbursement program • 20 PTO days • Study assistance • Celebration days • Volunteering leave days • Global working groups focused on collaboration, belonging and connection