Customer Success Manager

🔥 13 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Dexory

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🍽️ Food & Beverage

🏥 Healthcare

Logistics • Food & Beverage • Healthcare

Dexory is a technology company that revolutionizes warehouse operations through AI-powered real-time visibility. By combining autonomous robots with live data insights, Dexory optimizes efficiency and streamlines supply chain processes across various sectors including retail, manufacturing, food and beverage, and pharmaceuticals. Their DexoryView platform provides actionable intelligence to empower teams to manage inventory with high accuracy and reduce operational costs.

📋 Description

• Lead customer onboarding as the primary point of contact for smooth, value-driven implementation • Develop trusted relationships with key stakeholders and align DexoryView capabilities with strategic goals • Deliver customer training and workshops onsite and virtually • Create and manage customer Success Plans with KPIs and milestones • Monitor account health using usage data, feedback, and engagement signals • Own customer renewals and upsell opportunities • Collaborate with Sales, Product, and Engineering teams • Gather and report customer feedback to shape product development and customer enablement strategies • Act as a strategic advisor and relationship manager for a portfolio of key clients • Support customers through regular travel to client sites across the UK and Europe

🎯 Requirements

• Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company • Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth • Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders • Comfort working with data-driven insights and interpreting and explaining high-level warehouse or operational metrics and trends • Experience delivering onboarding, training, and customer-facing workshops, both in person and virtually • Highly proactive and organised, with the ability to manage multiple client relationships and priorities simultaneously • Willingness to travel frequently across the UK and Europe, estimated 1+ day/week • Ability to work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, interpret operational insights, fix deployment issues, and troubleshoot problems • Sponsorship and relocation are not provided

🏖️ Benefits

• Private healthcare via Bupa with 24/7 medical helpline • Life insurance • Income protection • Pension: 4+% employee with option to opt into salary exchange, 5% employer • Employee Assistance Programme - mental wellbeing, financial and legal advice/support • 25 holidays per year • Full meals onsite in Wallingford • Fun team events on and offsite • Snacks of all kinds in the office