Senior Backend Software Engineer - Java/Kotlin

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July 1

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Diabolocom

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Artificial Intelligence • B2B • SaaS

Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.

51 - 200 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. • Our innovative, cloud-based contact center solution leverages AI-driven technologies to optimize the customer experience. • We empower Customer Service and Sales teams to handle inbound and outbound interactions seamlessly across multiple channels, ensuring premium voice quality, real-time analytics, and robust global scalability. • Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages. • In the context of our exponential growth, we are strengthening our internal engineering team and opening a Senior Backend Software Engineer position in our Core Squad. • The Core Squad is responsible for the design and development of all key entities of our product, ensuring proper interaction between other squads and services. We also realize the isolation of entities within our application to achieve the convenience of large customers. • As part of the Core Squad, you will: • Design, build, and optimize back-end services for data gathering, processing, and delivery. • Ensure high-quality engineering practices with thorough test coverage, robust metrics, alerts, and clear documentation. • Define and maintain service contracts to ensure seamless communication between systems. • Work closely with the product team to align technical solutions with customer needs.

🎯 Requirements

• 10+ years in software development within product-focused companies, with at least 5+ years working extensively in Kotlin (preferred) or Java. • Experience working with relational databases (PostgreSQL preferred). • Experience in designing and implementing effective distributed systems. Ability to make architectural decisions and evaluate their impact on system performance, scalability, and reliability. • Strong autonomy and leadership potential, with a willingness to grow into a lead role. • Comfortable working with and improving an existing codebase. • Strong engineering culture, attention to the details, business-centric mindset.

🏖️ Benefits

• A collaborative and innovative team environment. • The opportunity to work on cutting-edge distributed communication systems. • Career growth opportunities within a fast-growing global company. • Flexible work arrangements and remote work options.