Salesforce Service Manager

🕒 August 11

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DIA Digital Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🏭 Manufacturing

✈️ Travel

Marketing • Manufacturing • Travel

DIA Digital Consulting is a leading Salesforce consulting firm operating in Germany, Austria, and Switzerland. The company specializes in helping clients harness the opportunities presented by digital transformation, focusing on creating sustainable business success. As a Salesforce partner, DIA Digital Consulting offers consulting, technology, and managed services that leverage market-leading technologies like Salesforce and AWS. They aim to help various industries, including travel, hospitality, event management, retail, distribution, manufacturing, and automotive, to innovate and enhance customer experiences using CRM solutions. With a team of approximately 110 experts, they guide their clients through strategy development, implementation, and platform management to ensure a future-proof digital infrastructure. DIA Digital Consulting prioritizes people over processes and emphasizes combining the right technology with skilled personnel to achieve the best outcomes for their clients.

📋 Description

• Drive the operational development of the customer platform and contribute to its strategic direction and business transformation • Identify strategic opportunities and new business areas for customers • Inform customers about new Salesforce releases and assess relevant features • Incorporate release insights into the roadmap • Serve as the central operational interface and primary point of contact for customers regarding incidents, questions, and requirements • Take responsibility for customer satisfaction, SLA compliance, and allocated hours • Monitor budgets, identify variances, and initiate corrective measures • Coordinate incident management and ensure transparent information flows • Translate business requirements into precise tickets for the Development team • Support the implementation of AI solutions such as Agentforce, prepare the data foundation, and monitor AI agents • Conduct functional testing (QA) and document solutions • Independently implement declarative requirements, admin tasks, and simple Flows

🎯 Requirements

• Successfully completed degree in Business Informatics, Business Administration, or a comparable field, or equivalent vocational training • At least 2–3 years of professional experience in the Salesforce ecosystem • Fluent German skills • Good written and spoken English skills • Solid knowledge of Salesforce Loyalty Management • Experience with Sales Cloud or Service Cloud • Initial consultant certifications, such as Sales Cloud Consultant or Service Cloud Consultant • Proficiency in declarative automation • Experience with Marketing Cloud and/or Loyalty Cloud is highly desirable • Ability to clearly specify and approve technical requirements through QA • Strong communication skills, an entrepreneurial mindset, and an independent working style

🏖️ Benefits

• Opportunity to work up to 100% remotely from anywhere in Germany • Workation benefit: work from almost anywhere in the world • Modern tools and a technology-driven environment • Open and agile company culture • 30 days of vacation • Professional development and support for industry certifications • 10 days (80 hours) per year for professional development and certifications • €50 monthly taxable benefit allowance • Corporate fitness membership with Urban Sports Club • Bike leasing options • Direct insurance plan (occupational pension scheme) • Employee discounts through Corporate Benefits • 20% discount on Canyon bikes through the Canyon Corporate Partner Program • Support for social initiatives • Three major team events each year