Strategic Account Executive

🕒 October 30

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 14 days.
• No salary listed.

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DIGIDECK

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

⚽ Sports

🤝 B2B

💰 $5M Later Stage VC (Series A) on 2021-04

SaaS • Sports • B2B

DIGIDECK is a SaaS presentation and virtual sales platform that helps organizations create immersive, on-brand, trackable presentations and digital pitch materials. It emphasizes 360° media and rich multimedia for sports venues, hospitality, sponsorship and ticketing use cases, with real-time analytics, automated workflows, CRM integrations, and AI-powered features to personalize and trigger follow-ups. Trusted by major professional sports leagues and teams, DIGIDECK is used to drive sponsorship sales, membership and ticket renewals, premium/event sales, and partnership recaps while maintaining brand consistency through a central slide library.

📋 Description

• Own every customer renewal from early warning through signed order form and invoice handoff • Track auto-renewal notice windows and send renewal notices early • Generate order forms with updated pricing and provide accurate figures to Finance • Set and defend pricing for annual increases, multi-year deals, and early renewals • Maintain clean Salesforce data for leadership forecasting • Partner with Finance and leadership on post-deadline cancellation requests • Drive NRR through upsells, cross-sells, and early renewal plays • Position DIGIDECK AI features, including DIGI Present and DIGI Connect, for customer expansion • Identify and pursue expansion opportunities across departments, properties, and business units • Partner with CSMs to identify at-risk accounts using usage data and engagement signals • Own churn forecasts and develop save plans • Use Claude and connected agents for account briefs, transcript analysis, renewal paperwork, QBR decks, pipeline reviews, and follow-ups • Build AI workflows that improve renewal operations and share best practices • Use DIGIDECK buyer analytics and Salesforce data to create executive ROI briefs • Build relationships with users, executive sponsors, and other account stakeholders • Run QBRs and EBRs as strategic sessions • Create account growth plans aligned with customer objectives • Report on renewals, expansion pipeline, NRR, GRR, and churn risk through monthly and quarterly commit calls • Analyze pricing, timing, and account-health patterns • Partner with CSMs, Sales, Finance, Product, and leadership on customer success, handoffs, order forms, invoicing, collections, roadmap, and pricing

🎯 Requirements

• 10+ years in strategic account management, renewals, or enterprise account management at a SaaS company • Track record of renewing, saving, and growing complex accounts with lots of stakeholders • Fluent in SaaS metrics: ARR, NRR, GRR, churn • Strong negotiation skills, including pricing, contracts, notice periods, and difficult conversations • Genuine AI fluency; ability to use AI to perform work • Salesforce power-user proficiency • Comfortable using Microsoft Office and G-Suite

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